Should one laugh or cry...
I don't know either, I think he's a bit scatterbrained.
I just wrote it down on the preliminary acceptance report, and since I was at it, also that the post sticks out and one of them was dirty with some kind of adhesive stuff.
We're paying a hefty extra charge for this staircase; I actually don't want to accept it half-heartedly. There was already a bit of frustration because I was once told in an email that some components were "included in the price," but in the end, they weren't included after all. Of all things, we had chosen that part and then had to replan. The whole staircase thing turned out a bit unfortunate. Nevertheless, it is a very beautiful staircase.