Nevertheless, the question remains whether and, if so, how the poisoned relationship could be made bearable again. I find this just as important as the question of how the middle class can build in such a way that it is bearable for everyone. In (WEG) administration, we often have "learning problems" with nations where construction/WEG law looks completely different or is handled more laxly. There, the decisiveness of an individual often carries more weight than a set of rules. And most of the time, it quickly comes down to grievances. Therefore, it might help if the emotional and factual aspects could be disentangled a bit, and the question would be how to get to the core. One could try it with a reasonable mediator. For one party, professional competence may be the priority and they might be able to temporarily subordinate feelings; for the other party, it might be more effective if it is about trust and respect.