The general contractor gave you an outdated plan to forward to the utility provider, and his site manager was apparently absent when the utility technician showed up.
The plan was handed over to the utility provider many, many months ago. At that time, the plan was still current.
The site manager was indeed not on site. However, he argues here that he is not responsible for coordinating and supervising the client’s trades within the scope of the contract for work. There is no contractual basis for that.
Furthermore, the utility provider does not give any times when they will come. So he or I could basically stand around all day waiting for someone to show up. I would have done that if I had foreseen this mess beforehand.
This criticism is justified and valid at least to the extent that the plan was outdated.
People will say here that the plans have been updated and it would have been my duty to forward them to the utility provider since they themselves do not coordinate the utility issue according to the contract for work. A hint to me would of course be understandable, but whether I can legally demand that is another matter.
From that perspective, I do not see it as simply that "making a scene" alone leads to a solution here. The question first is which services are really owed contractually, where misconduct has occurred, and where I would have had a claim that something should have happened differently. A constructive question in this regard would be, for example, whether it is customary now to include the service connection box in the execution plan or not.