But they are demanding that I have it changed, otherwise work cannot continue. And they write to me that the house connections are clearly marked on the top side of the wall and not on the right.
Who is demanding the change? - if I understand correctly, it’s the heating engineer:
The heating engineer says he needs the entire wall and cannot install there.
But he also could not have installed the previously planned technology there because the energy connection is located on that wall. Whether with a box or not, it is basically drawn there – it must be expected that it will be enclosed in a box; and the box as a housing has nothing to do with the fact that this connection must be accessible. You cannot simply place the heating stuff in front of it as drawn.
The heating engineer will have to look for another wall and change the layout of his entire system, or the general contractor arranges and pays for relocating the house connection box to the wall with the other connections.
Even if you sealed the envelope with the plan to the supplier: the plan was drawn by the general contractor, and as a layperson you cannot recognize the error. So it is the general contractor who misinformed the supplier.
The supplier acts entirely correctly by proceeding according to the plan and not by reading wall drawings. The electrician also acts correctly if he only handles the box from the output side and leaves the input side (and thus the location of the box) of the Kaiser alone. The general contractor must check the plans before sending them!