and I'm not the only client in this world. ;-)
That's what I always thought too, but during the construction phase I learned that you have to stay on top of things and constantly follow up. Because even a construction manager is only human, with several clients, and can't remember everything. And if something isn't going well on a construction site, you fall out of memory faster than you'd like ;)
However, I always say "It's the tone that makes the music."
In none of my calls do I blame anyone or put pressure on them, I always ask politely, show understanding for explanations, and then state my wishes. 99% of the time, I'm successful that way!
For example, the gas and water meters were not installed. The construction manager blamed the plumber, the plumber blamed the supplier. I called, pretending to be completely clueless (about the finger-pointing), and the next day (incredible but true) the installation was carried out.
The same game with the electrician. He accidentally sent his "completion report" even though nothing was finished. The technician was there, wrote a defect report, and left. Two weeks passed with no progress, the construction manager blamed the electrician, the electrician blamed the supplier. On Friday afternoon I called there, and this morning the meter was installed.
Long story short, a call somewhere doesn’t always have to be negative or come across that way.