When the dream of the house bursts

2017-12-13 11:18:42

you wrote in essence that a bank is happy about delinquent payers.

A bank is not a collection agency. Collection agencies buy claims at high discounts and collect them.

The bank always incurs a loss.

You are talking nonsense, sorry, but no wonder you slave away in a call center for 1,200 and are not willing to get out of your comfort zone

So if you are so much better than me, then stay out of this thread. I'm fed up with your condescending attitude. I don't know what your problem is, but you are unwilling to read the thread and so you give unqualified comments and are now harassing repeatedly. Yes, I work in a call center, by the way the salary information is incorrect, you misread again, but decency and intelligence have nothing to do with the job and I see serious deficits in you there. So please leave this conversation.

2017-12-13 11:31:13

The sale to a debt collection company is a loss-making business. The bank has a strong interest in you servicing your loan regularly.

2017-12-13 11:38:41

You're talking nonsense, sorry but no wonder you're slogging away in a call center for 1,200 and not willing to get out of your comfort zone

Well, you just spouted the biggest nonsense yourself and impressively proved that having a discussion with you on equal footing and on a factual level is not possible. When the arguments run out, it goes to the personal level - and in this case below the belt. Pretty poor performance...

2017-12-13 11:54:11

The sale to a debt collection agency is a loss-making business. The bank has a strong interest in you servicing your loan regularly.

Where exactly does the loss begin?

The bank gets customer data, which is supposed to be very valuable nowadays.
It lends money that it basically doesn’t physically have itself, depending on the amount.
If the customer defaults, the claim is assigned to a debt collection agency, unless otherwise regulated in-house. (And surely no discount is paid there, right?)

That would mean, apart from one to maybe three letters, on which dunning fees are charged that in my opinion easily cover the cost of the letter, and which nowadays are sent automatically by machine, no one but the customer ends up bearing the cost in this business.

Where is my flaw in reasoning?

2017-12-13 11:59:59

Where exactly does the loss begin?

The bank receives customer data which is supposed to be very valuable nowadays.
It grants money which, depending on the amount, it practically does not physically have itself.
If the customer is delinquent, the claim, unless otherwise regulated in-house, is assigned to a debt collection agency. (And surely no discount is paid there, right?)

That would mean that except for maybe one to three letters, on which reminder fees are charged that, in my opinion, easily cover the cost of the letter, and which are nowadays sent out automatically by machine, no one in this business is left bearing costs except the customer.

Where is my flaw in reasoning?

That's why you work in a call center and are not an employee of a debt collection agency.

A bank never receives 100% of the claim from the debt collection agency, not even 95 or 90%.

They can consider themselves lucky if they get about 30%.

The debt collection agency then bears the risk of collecting the money, up to a total loss (customer goes insolvent).

Again for you: A BANK DOES NOT BENEFIT FROM LOANS/CREDITS BECOMING NON-PERFORMING.

2017-12-13 12:38:52

And better to get 0.0% from the customer than to pay 0.4% to the ECB. That already makes a margin of 0.40%.

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When the dream of the house bursts

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