IKEA kitchen quality and experiences?

Dear Karsten


Did you misunderstand me?
I loooove Ikea [emoji7]
Here’s a snapshot of my beloved messy tech room

Anyone who shops at IKEA expects - also when it comes to kitchens - solid, durable and modern-looking furniture - and that is generally what they get.

If problems arise after purchase or delivery, the customer - including those who do not live right next to an IKEA store - expects a contact person and quick advice or help or rectification. For example via phone or email.

I really hope other customers have had better experiences in this regard than I have. I have spent hours in phone queues and have often waited days to weeks for an email reply. And when trying to respond to this email, the fun starts all over again: "We apologize for our currently long processing time of an average of 7 days. We are working hard to answer your inquiries as promptly as possible. We thank you for your patience and understanding."
This is unworthy of a large corporation and annoys me greatly as a customer.

But I still hope that I was just unlucky and that it goes wonderfully for others.

Why hotline? Too far away from IKEA?

In the last few months, I have installed a total of 6m Pax, 3.4m Godmorgon, and about 25m Metod, but I never once called the hotline.

Edit: ok, I overlooked that. That is obviously annoying. On-site it usually goes very quickly, as long as you don't just show up on a Saturday.

Whoever buys at IKEA expects - also for kitchens - solid, durable, and modern-looking furniture

Heavens, how do you come to that??

There are probably new Förvara drawers. I bought the remaining stock of the old ones for the workshop in the bargain bin. They were sold off for €6.90. The new ones look more similar to the Maximera, but I don’t know the technical differences compared to the old Förvara.

This forum has taught me that you simply shouldn't take the topic of IKEA kitchens too seriously. IKEA is above all fun and entertainment. Since then, I no longer get so upset that my kitchen is still waiting to be completed and now enjoy the many nice telephone contacts with the IKEA employees. And I mean that seriously, they really are nice. They often don't know exactly what actually needs to be done – but that's not really their fault because the installers didn’t write down everything that’s missing. And they also don’t know about the emails that one has written over time. But they politely ask which sink and which dishwasher have been installed with me, and then I bring them up to date by reading out the IKEA delivery note or dictating type labels. The conversations then end with the prospect of a callback. That then happens sometime later by other employees who, in turn, don’t know the content of the previous conversations, and the game starts all over again. In this way, I have met many nice people recently and am already looking forward to the next calls.

Do it yourself: Just stop by Ikea - they will help you.

At least that's been my experience so far.