Error in financing?

The loyal, or let's say comfortable customer, actually gets ripped off everywhere. If you really want to burn money, you make all contracts with the same insurance company, handle all your money matters through your main bank, and when shopping online, you happily click on the super special offer for loyal customers from the newsletter.

Example 1: Father-in-law has all his insurances with Er-und-Vau. He pays 680 euros a year for his car insurance (second car, small car, some Seat). I couldn't believe it, because we have a similar cheap mini car and only pay 260 euros a year. I compared online using father-in-law's data and came to 240 euros! Did he switch? No, he didn't. Such a "loyal" customer...
Example 2: For our first financing, we needed a risk life insurance because we exceeded the loan-to-value ratio. Offer from the bank that also handled the construction financing? 40 euros per month. Offer online from an external institution? 15 euros. Of course, which one we took.
Example 3: Follow-up financing. Main bank offers 1.6%, and they should actually be interested in keeping us as customers. Dr. Klein offers 1.4%. Yes, it took 6 weeks from the inquiry to the conclusion, yes, it felt like 500 pages of paperwork we had to send, and yes, it costs money for the assignment of the land charge. But to stay with a bank that was rarely reachable, recently wanted 45 euros a year for a lousy account statement (well, there would have been 3), offers no online banking for the construction financing, and one year after a forward offer had to beg... no thanks.
Example 4: I have contact lenses and always buy from the same shop. But never through the newsletter. If I click on the newsletter and go to the shop through it, the six-pack of lenses costs me 42 euros. If I go via Google search to the same shop and then click on my lenses, the same package costs 19 (!!!!) euros. The hotline confirmed, this is not a mistake. So? Of course, customer screwing... uh, I meant loyalty bonus. Only that the bonus is added on top and not deducted. In return, the customer is ripped off.

Customer loyalty is not rewarded at all, as you can see by the fact that there are new customer discounts everywhere but no loyalty discounts for existing customers scaled according to years of loyalty.

Oh, and are you sure that it’s always and everywhere like that?

No, not always. But customers who go to the bank for a mortgage loan belong to a different customer segment (also significantly more expensive from the bank’s perspective; after all, you have to advise the potential customer without knowing if you will make a sale).

If, on the other hand, "offers" are submitted on loan brokerage platforms like Europace, planethome, or prohyp, the starting situation is different. Besides, there is greater competition.

Sometimes banks push out cheaper money through such a platform for a limited time just to achieve their sales targets. This is done less often in branches; existing customers are often creatures of habit.

In any case, you should always have an offer made; also to motivate your banker to give discounts.

Important to know, for example, that the two bigger market leaders (Dr. Klein / Interhyp) use different platforms; so there are also different offers.

What doesn’t help much is, for example, going through several brokers who use the same platform...

Important to know, for example, that the two bigger market leaders (Dr. Klein / Interhyp) use different platforms; this also leads to different offers.

Are you sure? I repeatedly receive an offer from a bank known from TV commercials with a basketball player from both of them. I always wonder why I even contact the two brokers....

The loyal, or let's say comfortable customer, actually gets ripped off everywhere. If you really want to burn money, then you make all contracts with the same insurance company, handle all money matters through the house bank, and when online shopping you nicely click on the super special offer for loyal customers from the newsletter.

That's true for something like Sky (I forgot to cancel, now it's over 70 euros a month...), but especially your insurance example is not (always) correct.

I happen to be with R&V and they have tiered contracts that include discounts. In addition, I am allowed to pay monthly without surcharges. And I also get a discount for loyal Geno employees...

I compared quite a lot – in the end, I didn't find it cheaper anywhere than with R&V.

Are you sure? I keep being offered a bench by both, the one you know from the TV commercial with a basketball player. I always wonder why I even request the two brokers....

Your broker doesn't just have one offer. His software basically gives him the complete list. For each entry, there is a pre-scoring green/yellow/red. And there is also a column showing the commission.

And then he "chooses"

The best thing in such cases is always when you sit at the screen together.

You can also steer the offer in the "right" direction by choosing the right parameters (interest-free period, etc)

The Ing-Diba apparently offers good commissions, and they were the only ones we received offers from. But I don't mind, I think they're quite good, they support clubs and I already had my construction account there.