Tactics when buying a kitchen / how to negotiate properly?

  • Erstellt am 2020-08-06 16:47:55

exto1791

2020-08-07 13:14:13
  • #1


That’s exactly the point. The thread starter has to deal with it and know exactly for himself! I want this and that! Then he goes back to the kitchen manufacturers with his fully worked-out plan from the first offers he already has and lets each provider offer him exactly the same thing; whoever cannot do that is then out, that would be my approach. Just as an example... otherwise, it remains non-transparent and a comparison is not possible.

But if the OP does not want to do that, which I can also understand, then the price and the positive feeling he perhaps gets from one provider decide. However, that really has nothing to do with comparing the offers because he possibly compares a Mercedes A-Class 180 with a Mercedes A-Class 200 - AMG. Just to illustrate it like that.

There are only 2 possibilities:

- Look carefully at what you want, make the effort, build your kitchen yourself on a sheet of paper together with the information you have already received from the kitchen manufacturers. Choose exact models and brands and have exactly these things offered by the kitchen manufacturers. Only THEN can you compare 1 to 1.

- Make sure you get “similar” kitchens offered and take what suits you best in terms of price/consultant and also quality. But no one can give you a pricing tactic there since you do not have an exact comparable offer. Thus, you will never know whether the manufacturer is ripping you off or whether the offer is actually good. So you can somewhat negotiate with “give me a few percent, otherwise I’ll buy here or there...”
 

Alessandro

2020-08-07 13:24:25
  • #2


I went to a total of 3 kitchen suppliers who could offer me what I absolutely wanted.
All were in the price range between 19,000 - 22,000.
I ended up choosing the one where the consultant really openly explained all the pros and cons regarding drawers, opening systems, surfaces, electrical appliances. I was also allowed to touch and try out all the different options. When it comes to drawers where 40kg plates are placed, the sliding system separates the wheat from the chaff. There are also huge differences even between soft-close and soft-close...
He was still very friendly when my wife changed the surface color for what felt like the 10th time.
I also negotiated a 3% discount with him and walked out with a very good feeling because I found the store and the consultant very likeable.

The biggest problem with such things is the following:
The super friendly, competent consultant who takes his time probably also gets a salary that is correspondingly motivating for him.
Therefore, this supplier probably won’t be the cheapest.
If you then go to the regional budget option with free planning and decide to buy there because it is 500,- cheaper, the good ones in the industry will eventually die out.

Of course, sometimes 500 euros here and 300 euros there add up a lot when building a house. Still, at least I am willing to reward good and competent advice. That’s why I also made my previous comparison to tipping.
 

Scout

2020-08-07 13:25:03
  • #3


Whereas OBI is just another distribution channel of Küchen Quelle (The owner of OBI in Franconia is involved with them)

And Küchen Quelle sells, besides Kempfle, Wellmann, Pino, Nobilia, and Störmer, also Häcker.
 

pagoni2020

2020-08-07 13:28:44
  • #4

No, I was explicitly referring to your comparison that one acts like an idiot when dining out.

Of course; that applies to Ikea just as much as to Bulthaup.

If something is "overpriced," i.e. deliberately detached from quality/performance/market price, I do not buy it. I pay usual market prices and more for good performance, but I do not pay "overpriced." For that, I then miss out on some things, but I live with that consequence.
By the way, I am also different from you on this: when dining out. With poor service, I actually pay "zero" tip and live fine with grumpy looks; with exceptionally good performance, I pay a correspondingly good tip and enjoy it together with the friendly person.

...and this too is absolutely individual, and everyone has to find their own way.
With the first house, I had little time and paid whatever came. Today I have time and inquire and check. In my opinion, both are justified because I am the one paying, and my counterpart DOES NOT have to do business with me or can say no.

That is, in my opinion, a good way, although for the reasons mentioned, I first decide on the executing person/company and thus consider the price less.

Yes, it is about that, in my opinion especially in the kitchen area, this comparison possibility is consciously and actively avoided; suitable software solutions are often used for precisely this to make the "apples-to-oranges comparison" almost impossible.
I am not saying that crime lurks everywhere, but one could consider that and generally: "Keep your eyes wide open not only in traffic."

I know, but I could understand both your feeling about it and also the other side to some extent. The point is that afterward, nobody feels strange, as was the case with you. If everything, including the prices, had been explicitly explained to you as a layperson, you would not have had this annoyance.
For me, it is precisely ABOUT THAT, clarity and comprehensibility for the customer, and not that I do not want to pay someone or want a bigger schnitzel.
 

Alessandro

2020-08-07 13:39:56
  • #5


then you will have to wait forever for some things or not get them at all. Manufacturers and service providers in the house construction industry do not lack customers, which is why they set prices according to the motto "Take it or leave it"
 

pagoni2020

2020-08-07 13:40:13
  • #6

Congratulations, also for the fact that you received the "reward" for your hard work with good performance and a fair price.
Through the house-building forum, you were able to request a virtually finished kitchen plan for a specific brand. That is absolutely great and shows the value of the forum because only through this did the quoted "apple-to-apple comparison" become possible. The usual, time-stressed customer just walks in and bam.
Option 1 was top, Option 3 would certainly have been good too, but Option 2 shows the significant risks that are indeed real; otherwise, they wouldn’t try so vehemently there. And often... fortunately not for you... it unfortunately works and people rejoice over €5k "savings" from the moon price of €45k!
 

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