Telekom home connection, your experiences. Is Magenta M okay?

But Stefan, applied in January 2017 and still haven't got a connection? Something's wrong. They forgot about you.

Nope, I just applied early because everyone said you should take care of it early. And because we assumed we could move in during the fall. But the house was only set up starting November. Exactly today the fiber optic was installed in the house.

So what Maria told is quite believable. This Telekom is really a pattern of being overly organized, hehe, but I’m going to take it with humor now. Our connection, for unexplained reasons, dragged on from early September, when the fiber optic cable came into the house, until the activation on December 4th. I did get a nice lady who was my personal contact person, who blessed me with some kind of internet box via mobile network, which I was allowed to keep, and who always provided us with GB for this box, which also sometimes made a joke, so they do make an effort, we love to entertain you, but the connections, their core business, are somewhat lagging behind. Karsten

They are all equally bad! You really have no real alternative, with us it was Netze BW. We were also moved multiple times by the sub of Netze BW.

Hehe.... here is a c&p of my story:

- February 2016: ordered house connection via builder hotline. Building plot is still a field.
- August 2016: builder hotline wants to schedule an appointment for installing the empty conduit in September. The house is not even built yet.
- October 2016: installation of the physical connection is scheduled via builder hotline and the Giessen building district, as technical requirements are met. Telekom plans installation for the period from November 16 to February 2017.
- 09.05.2017: after intervention with the management of the Telekom subcontractor due to repeatedly missed appointments, the fiber optic cable is blown into the empty conduit and the fiber optic termination point is installed. The completion notification of the connection is promptly sent to Telekom, which the Giessen building district confirmed to me by phone. Information that the connection documentation will now take a maximum of 30 days.
- approx. 03.06.2017: due to lack of provision, I order Magenta Schnell-Start with LTE router and 30GB data volume via builder hotline, based on the assurance that additional volume can be booked for free at any time until the connection is completed.
- 19.06.2017 after multiple inquiries, the builder hotline can book the desired product on the completed connection. Confirmation of a technician appointment by email. After several phone calls, the builder hotline can "exceptionally" provide 30GB data for Magenta Schnell-Start. Allegedly, no new data volumes may be distributed from now on.
- 21.06.2017: appointment postponement of the provision per email to 21.07.2017.
- 23.06.2017: phone contact with builder hotline and subsequently the sales department to oppose the postponement. Info: even the new appointment cannot be kept due to lack of technicians and errors in the documentation. Advice to escalate the case. Still no willingness from Telekom to provide more data volume.
- 25.07.2017 final activation of the fiber optic, new building is online. Three technicians from the local branch were on site for training after several appointments were postponed beforehand due to conflicts over competencies (switching orders for fiber were carried out during this time by a central, nationwide team, and during that time the local branches were also equipped with experience)

The three stupidest mistakes were actually that the builder hotline first booked us a copper order, although the new development area is supplied with fiber optics. Then the subcontractor who installs the empty conduit (appointment 1) and blows in the fiber (appointment 2) really often left us waiting. Instead, there were calls from the technician directly: we are nearby / can be there in 1 hour. Too bad if the utility room is being tiled at that time, or I’m in the office. The climax in the end was a broken documentation and the struggle over who would activate the connection. I then "bribed" the technician to bring and train all colleagues and that there would be coffee. However, he did not need his brand-new Bosch hammer drill to set the 6mm dowels. In the wooden house, the screws hold anyway...

Worse apparently is always possible. Sad.

In hindsight, you can only laugh about it, but when I was trapped in the hell of "Passierschein A38," I was not in the mood for that. On the other hand, I come from the industry and know the internals a little bit. Nevertheless, it only really started to move forward for the final connection when I involved our contacts for corporate customers, who kindly also took care of the private connection.

Fortunately, my wife and I have quite generous data volumes in our mobile contracts due to our jobs, so at least during the two months from moving in to the connection, we could watch things from the media libraries (TV only via Entertain...)