Broadband provider house connection - contact failed

Starlink? If it starts like this, it will be a long odyssey

We have currently gotten used to the o2 4G router, it's enough for working and casual gaming. In the new house, from the office's line of sight to the nearest mast, we get almost maximum 4G bandwidth on the phone speed test. Therefore, if all else fails, we would have Telekom with copper, or o2 with 4G. Although 4G there is probably faster than anything Telekom can offer. Only if the weather outside is really bad, it might be weak.

In our new development area, a regional provider is expanding broadband.
They are called Inexio, but I believe by now they have been taken over by Deutsche Glasfaser.

Anyway, we ordered a fiber optic connection from them when construction started. That was somehow around September 2022. We also ordered a connection from Telekom, but they offer lower bandwidth there. The rest of the houses in the new development area are also connected via Inexio, but most of those are already standing or already connected. We are more the latecomers.

Now we have reached the point where the house can be locked, and with all other house connections including Telekom, everything seems to be running normally.

They have probably all only placed a connection order with one of the two providers / TAL resellers, and now with your double request you are blocking the port that can be switched for you – an interrupt conflict that can only be resolved by withdrawing one of the two orders. Only one party does the fiber optic connection everywhere, and your connection cannot be switched simultaneously by both the operator and the reseller. The corresponding yellow light at the “specialist department” is probably also the reason why the callback comes on the day after forever.

I once had a case where two friends in the same connection area swapped their offices because one needed a larger one and the other a smaller one at the same time. Both went together to Teepunkt Business, stood together in front of the order acceptance hostess, and explicitly pointed out this circumstance. After ten weeks (!) I made it clear to the s(p)ecialist department that their previous cables would also be freed up for each other. Until then, Jürgen was told that there was no line free (of course, Peter was still on it) and vice versa. The processes are planned by highly paid failures; switching on your brain is not scheduled in the workflow plans. “Specialist department” is, by the way, telephone company German for the hotline subcontractor escalating to his client – and there it lands with some shruggie intern. In call centers, practically the entire rest of the world beyond the team leader level is called “specialist department.” The word part “specialist” merely means that the problem cannot be handled according to the call script and that an expert may be involved as an exception.

These are different technologies. At Telekom, we commissioned copper, at Inexio fiber optic FTTH.

These are different technologies. At Telekom we ordered copper, at Inexio fiber optic FTTH.

Are you sure that Telekom still installs new copper lines at all in a new development area, and does not rent a fiber optic line from the fiber provider and then emulate a retro connection for you using a converter box (Optical Access Line / OPAL)?

Are you sure that in a new development area Telekom still lays new copper at all, and doesn't rent a fiber optic line from the fiber provider and then emulate a retro connection for you using a converter box (Optical Access Line / OPAL)?

Yep, fairly sure. The order explicitly states "copper technology". Edit: The new development area is also somewhat older. We are latecomers. I suspect that the fiber expansion there came later than the first houses, so there is still copper. However, with house 1 we would have had the option, but we declined at the time because it would have cost money.

Yep, relatively certain. The order explicitly says "copper technology".

However, copper is actually an EOL product in DTAG's network development policy. And for OPAL, it would be typical that the offered product then lags (significantly!) behind the speed of the feeder fiber - so much so that it emulated a retro DSL ;-)