kati1337
2023-03-23 16:17:35
- #1
And did someone call back?
No, it’s a disaster.
When the callback didn’t come, I tried the hotline again the next day and said the callback hadn’t occurred. I was briefly put on hold while the employee spoke with the mysterious specialist department. Then he told me they would call me at 6:15 PM. That was around 6 PM... Of course, no one called.
Then I let it rest for two days because I didn’t have time. Called again today – they said they had good news, my order is now being processed. I asked if he could connect me to the department. That’s not possible, but supposedly I should hear something by the end of the week.
My prophecy is: I won’t hear anything and will call again next week.
I think starting next week I’ll also try the other channels. Social media, feedback email address, Google reviews, writing to the management board. Otherwise, I can’t think of anything else.
I’ve even thought about just filling out a new order for a fiber optic connection every day from now on. Like a snowball system, maybe one of my customer numbers won’t get shelved. :D