Siemens Studioline - have I received all the "Monday devices"?

Of course, you first try to make improvements. A new device costs around 2,000 EUR and the technician from the factory service costs nothing because it runs under warranty/forgiveness if he finds something. What is the seller supposed to do himself? This is the task of the factory service within the warranty. If the kitchen installer tinkers with it himself, the warranty is void. ...

The crucial difference lies in who commissions the customer service, the customer themselves or their studio/supplier.

Often people buy by brand or trend. Oh, I have Siemens, Oh I have Neff....

That's all nonsense. The devices usually come from Eastern Europe and the components like pumps, heaters, circuit boards, or wiring harnesses come from China.
The insides are almost always the same, no matter whether it is a Bosch, Siemens, AEG, or any other manufacturer.

Five years ago, I decided on a dishwasher from Bosch. Unfortunately, it has already been massively defective twice. Once the heating pump and once the wastewater pump. Both damages occurred after the warranty. So after 3 years, 2 total failures. And it wasn't even the cheapest device but a supposed brand product.

These damages occur very frequently with pretty much all manufacturers. Sometimes earlier, sometimes later. Through the error codes on the display, you also immediately know what is broken. Then you usually find countless videos on YouTube along with repair instructions and spare part numbers.

I was quite surprised that there was basically only one heating pump for all manufacturers. All of them except Miele actually installed this one pump. So you can also buy a no-name product, the same junk is inside.

The problem is the installation and removal of the device. For a repair, it has to be completely taken out of the cabinet.
That doesn't improve the kitchen. I find it outrageous. You buy a Bosch or Siemens device and it’s all Chinese junk inside.

Dishwashers are actually still okay. It doesn't even stand in a cabinet but under the countertop. So definitely easier than an integrated refrigerator.

We have also experienced many failures of large household appliances and therefore negotiated a 5-year warranty for all kitchen appliances when buying the kitchen for the new house. This way, at least for 5 years, no extra costs will arise from dying appliances. How the handling works in case of emergency is always a bit of a thing. Here we have experienced everything from overnight service to washing clothes at the parents’ house for 4 weeks. It’s always annoying, but as already said several times, Bosch/Siemens/Neff and co. probably don’t differ much in failure rates. Sometimes you win, sometimes you lose.

I have already picked up new cars with a scratched rim plus dent in the fender and damaged interior and that at almost 90k in the premium segment. It really seems like hardly anyone in the industry makes much effort anymore.

My dishwasher is screwed under the countertop to the cabinets on the left and right. The front panel also has to be completely removed, as well as the kickboard. However, the screw holes are already stripped after removing it three times.

And I don't feel like installing new appliances every 5 years.

We don't need to be surprised. The only thing that still fits is the German retail price for this junk. I have meanwhile switched to LG appliances. At least there seems to be somewhat better quality, at least as it feels.

Otherwise, just contact the manufacturer directly, say you are very disappointed, will never buy Siemens again, let alone recommend it to anyone, etc.

Phew, 3-4 times on the weekend is often. Then it can hardly be argued away.

With the refrigerator, as long as the function is given, I see hardly any prospects of success.
No one simply replaces a €2,000 device just because it is slightly yellowed somewhere.

I once stumbled across an ad specifically for our dishwasher on social media and left a comment under it, after which the Siemens customer service contacted me directly via private message. Naively, I really hoped they would do something :D In any case, they asked me for a detailed description of the error etc. and I even sent them recordings of the loud noises. The response was then, "in this case please contact our factory customer service at..."

They also told me the same about the refrigerator, that the function is not impaired.

The crucial difference lies in who commissions the customer service, the customer themselves or their studio/supplier.

I addressed my first complaint to the kitchen studio and they referred me directly to the manufacturer..

Often people buy by brand or trend. Oh, I have Siemens, Oh I have Neff....

We always had Siemens devices in our previous 2 kitchens, from the regular series, and were satisfied as well. That’s why we thought that with the Studioline devices we probably couldn’t go wrong, after all, they should be of higher quality, right?

With the devices, we were convinced by the simple operation and the surfaces without control buttons and the new technologies. It’s nothing you absolutely need, but I think it’s great that our extractor hood switches on automatically as soon as we turn on the cooktop and turns off by itself after finishing cooking following a fan run-on.

As I said, nothing you need, but nice to have.

We have also experienced many failures of large household appliances and therefore negotiated a 5-year warranty for all kitchen appliances when buying the kitchen for the new house. So that at least for 5 years no extra costs arise for dying devices. How the process works in case of doubt is always a thing.

The 5-year warranty was a promotion from Siemens at the time of our kitchen purchase, so we still have a good 4 years to use the customer service :D ...