why do you take offense so easily?
I don’t quite understand why people have to show off so much in an IKEA forum about IKEA electronic devices?! No IKEA employee forces their customers to buy a device there. Please consider IKEA’s sales volume compared to the companies you mentioned. This “Whirlpool is crap” attitude is simply macho.
Hello.
You completely misunderstand something, as if I were doing what you describe.
Technicians (experienced ones) probably know best what quality really means. And I don’t even count myself among the experienced.
Maverick is the one who accuses me of only knowing cheap devices and being incompetent when it comes to questions about economical repairs.
Furthermore, I provided a bit of background regarding the work and daily routine of a professional service company and which repairs still make sense.
It’s simply the case that the named devices from our favorite furniture store do indeed have the mentioned “quality.” Yes, a Candy washing machine can run for 12 years too, sure, but that depends on usage and Murphy’s law also plays a role.
It is repeatedly discussed/questioned here how lousy the customer service for the household appliances sold at IKEA is, that you have to wait ages for parts, appointments are not kept, or devices fail prematurely. That’s how it is with big customer service centers, they have long distances to travel and fully booked schedules.
If you buy Beko, Siltal, Amica, Gorenje, etc. (random junk listed!) you have to follow the contract/manufacturer’s service in case of warranty claims, just like with a defect on Miele or BSH.
If you go to a specialized company, you get free home delivery including installation, and if something happens, the technician arrives very quickly. They do come even if you didn’t buy the device there.
That’s not the case with IKEA household appliances. Not to mention the quality of cheapware (household appliances!) produced abroad. Sorry, but this is the perspective from professional practice.
If someone doesn’t want to hear that, they simply don’t have to listen.
And I also recommend reading the warranty conditions, as Maverick already suggested to me. They also say things like the warranty is only offered under conditions from the seller/manufacturer,
which always excludes commercial use, for example. So a Senseo machine used 6-10 times a day is commercial use, just like a washing machine used 3 times a day or a dishwasher that never stops, etc.
And defects due to misuse are always excluded from the warranty anyway. Defects caused by particles in the system, incorrect use of salt, etc. So these nice long warranty periods are useless. Only statutory warranty counts, and unfortunately only for the first 6 months, and not even under product liability law can you get hold of the manufacturer because of a €500 deductible.
So forget about the warranty in the drawer. :-/
1. It was about an impatient customer with expectations of a first-class luxury customer service, who had to dial through three phone numbers and only got an appointment after a week during the holidays......
2. About the economic viability of a repair (Maverick’s machine) costing 180 euros and which defect was behind it, and whether it was rip-off.
Happy New Year, by the way...