Need an invoice for an IKEA BESTÅ BURS TV bench

Your letters may always become bigger and redder DBGHP....

We are talking here about the right of exchange = return policy within 90 days. It is based on the goodwill of the seller Ikea. IKEA offers a return policy - and is exclusively bound by its own ! conditions.

A receipt is one of the conditions. As clear as that.

Unused and in original packaging are further conditions. Both at IKEA Austria and Germany! Nußdorf also does not meet these conditions, as he writes: "...we even took the TV bench apart, packed it in bubble wrap."

The question about the required receipt is therefore already resolved at this point.
[I don't even know how one comes to the idea of returning already assembled (and disassembled again) used goods because: - "it no longer fits" -. As new goods, it would no longer be sellable... and no retailer will pay for that. So there are events, such as, for example, after moving house, a piece of furniture may no longer fit. That is then a private matter for the buyer, but not the seller's problem... ]

1. Ikea offers a right = part of the contract
2. Ikea wants the receipt for it (the receipt is actually secondary)
3. Ikea wants it ORIGINAL packaged (unopened!) (you got me there )
3b. (Returns in the warranty area without ORIGINAL PACKAGING are allowed, it just has to be SAFE! No matter what is written in the terms and conditions about USING ORIGINAL PACKAGING....)
4. Customer wants to exchange, goods (I’d say packaged, hehe) go back with PROOF of purchase.

Ikea can’t do anything about it. RELATED TO THE RECEIPT! (but it wasn’t packaged, yeah yeah.... )

A contractual element like a receipt can also be proven in other ways.

A receipt is just the printout of an electronic chain of information.

To demand that as a condition (the copy, that is) is not fair to the offered service of exchange (e.g. 90 days).

Although... with the warranty (NOT guarantee!) they (all) always ask for the receipt, uh.. now you’re confusing me damn 90-day offer

In my opinion: you only have to prove that you were and are the customer, not a second customer (buyer of the goods from the first customer) and that the time fits. That can also be done with a witness! But then it goes to a civil court. You have to advance the costs first. (I already wrote about the civil lawsuit)

To finish this and also my last post on it:

Warranty or guarantee:

Receipt not necessarily required --> Correct

Return due to dislike:

Receipt required --> Correct, as a gesture of goodwill from IKEA

No matter how you turn it. Show me the law / ruling that states an item can and must be returned opened due to dislike...

Then I buy a DVD, watch it and return it due to dislike without a receipt.

Just for your information:

Try returning a razor at MediaMarkt / Saturn / etc. due to dislike, forget it, as it is a hygiene item. Now start thinking. Thanks. Thanks also to my supporters (I thought I was stupid...)

@DBGHP:
P.S.: I would have been on the link until today... Just for your information

Incredible what kind of fairy tales Myths come to light on the topic of complaints Returns. And of course, everyone is an expert or immediately a lawyer, like the customer with a red face yelling at IKEA about the return and wondering why he doesn’t get "right". It is always nice, for example, how the distance selling law is gladly converted into "I can always exchange everything everywhere within two weeks". I digress...

I never said that you can exchange absolutely anything, arghh. Please read! (The latecomers are meant)

@Maverick:

I didn’t promote any link, so I won’t provide one. Should I refer to Amazon and building code books, or court rulings? (I don’t want to, never intended to)

To address this one last time

- Receipt/Proof of purchase IS NEVER mandatory.

Regardless of goodwill, warranty, or guarantee. You just have to prove it.

That’s how our legal system works! (You can prove anything, in court it then counts more or less depending on the credibility of the witnesses, that’s what I mean)

- Exchange because you don’t like it...

RECEIPT NOT NECESSARY EITHER. A witness is enough! (IF THE SELLER ACCEPTS RETURNS!

But the packaging was already opened!

So please stop the topic....

I never wanted to say anything else (even if wordy...) than: That you don’t need a receipt in Germany to prove you bought something.

Never with legal rights.
With voluntary rights, I would say any civil court would accept any witness etc. who credibly confirms the purchase or other details (evidence) etc.

Your DVD example is nonsense. Removing sealing foil is the same as ordering food or using hygiene articles and wanting to exchange them. Just read the law books (I’m sure you did, but we’re still talking past each other)

One last time: No receipt is needed.

A witness or several or evidence etc. are perfectly sufficient. No matter what kind of claims you have. Only sometimes you have to enforce them harder (civil court, so lawsuits).

You are right then, because you can prove you have the receipt, EVEN THOUGH IT DOESN’T EXIST. You can prove it. Period.

Since the customer above (here in the thread) opened the packaging (I honestly overlooked that in the heat of the moment, grin), the voluntary thing from IKEA is void, because they only take back packaged items within 90 days.

SORRY! But only for that reason please!


@lini:

Yes exactly, receipts are important for the purchase price, but I already mentioned that several times everywhere, gave examples from Aldi and so on. I accordingly noticed that. (You only get what is on the cash register receipt, or you can prove the purchase price = RECEIPT) (Addendum: OR WITNESSES, hehe)

Bank statement is a tricky thing. Because what did you pay there? But I don’t want to complicate things further.... It’s already annoying enough here.


@Ikeaner:

The distance selling law was never mentioned. THIS IS ON-SITE PURCHASE!

But I also don’t exactly know who you are referring to. I know the laws very well. I only overlooked one thing here in the heat of the moment (the open packaging and in relation to voluntary guarantees given by Ikea).


The fact remains, the questioner looks dumb, he has an open package and could never exchange it, grin.

I said at the beginning and almost till now, he could prove the missing receipt with witnesses...

THAT WAS THE ONLY POINT

But open packaging = open packaging! arghh Sorry again, guys!

If you're really mean, you just hit something with a hammer somewhere and say it was already broken when unpacking. No one can prove otherwise anyway, and hundreds do this every month...