well, the customer service is not from ikea and even with Siemens or any other manufacturer it can happen that you have to wait a few days, especially between the years when many like to take a few days off. a "emergency service" exists, as far as I know, only for freezers. when I remember my childhood, hardly anyone had a dishwasher and for years it was done by hand. what's one week? the children, if they were not very young, took turns helping with the dishes. you also have to stay somewhat realistic.