Hello Voki1,
thank you for your presentation of the facts. I have a question regarding the following point:
Problematisch wird das für den Besteller dann, wenn er den Mangel bei Abnahme kannte, bzw. hätte erkennen müssen.
If I understand your answer correctly, I am the client. We had a handover with the house construction company. At this handover, I did not notice the uneven floor; I was not looking for something like that, nor did I have the expertise to recognize such a thing at that time. This handover was about whether everything was built according to the plan. (For example: are the switches and sockets where we positioned them during the sample selection? Do the windows, windowsills, in general everything correspond to what was discussed in the sample selection? Besides that, it was only about any minor damage to the doors or the staircase.)
I only noticed the uneven floor about 4 weeks after the handover/acceptance of the house in the course of laying the parquet flooring. At that time, the idea that this might be a construction defect did not occur to me (as a layman). Well. My mistake, but at least I want to learn from it.
It only became clear to me much later that this could be the case when I dealt intensively with other defects at this point and the resulting problems (e.g., terrace doors that close poorly, terrace doors that slam shut, terrace doors that do not close windproof) and had to recognize that the sloping floor, for example, is responsible for a terrace door not closing windproof. It rubbed over the floor; as a result, it was adjusted upwards by installers from the house construction company so far that the rubber seal no longer closes the opening of the locking pin windproof.
I also cannot rule out that the uneven floor was already present at the time of laying the parquet but worsened afterwards and therefore might not have been present at the time of acceptance. At least, at the time of the house acceptance, we had terrace doors that closed perfectly; six months later, however, the construction company came because the doors could only be moved into the frame by actively lifting them. Initially, they were positioned upwards; later, because this brought little improvement, the windowsills were removed and the wood under the windows was routed out.
I am now quite sure that one or more significant errors were made during the installation of this component, which are the cause of the problems. Unfortunately, the construction company also does not give me any information about what caused or could have caused the wood under the windowsills to be routed out.
We have already inquired about an expert appraisal; it would cost us 2000 euros, and we would have to bear this cost ourselves.