Cable connection and/or telephone connection

Hi,

it says something about a 200€ bonus here.
The 400 was probably once.
But the price for the "Hausanschluss außen" cannot be found there.

very strange if anyone does that, I recommend calling there directly and getting the 400€ in writing.

In the past, it was probably the case that the house connection on the outside was free of charge. But I can't find any information on that. Maybe just have the applications sent over. Perhaps there is a bit more about the prices there.

I called the builders' hotline this morning and explained my concern. The order number and customer number were requested and the matter was then forwarded internally; a callback was supposed to take place in the afternoon.

Our connection was installed shortly before Christmas 2016.

The callback just happened; I was asked if I had already been informed about the credit. The amount of 400 EUR was stated directly by the Telekom employee, without me asking for it.

MagentaZuhause M = 50 MBit (without Entertain = without TV):
First 12 months at 19.95 EUR
Second 12 months at 39.95 EUR
One-time setup fee 70 EUR

According to Telekom, some money has to be paid with the first invoice (keyword was sham transaction). From the second invoice onward, the 400 EUR will then be offset in increments.

According to Telekom, the average monthly amount over the first two years is 16.25 EUR. I calculated - fits.

The router would cost 5 EUR / month rent. I prefer to purchase my own hardware.

Provisioning already in early May.

If everything works as described on the phone, I have to say: hats off, Telekom!

Today the order confirmation arrived by email.

The date confirmed by phone as May 2nd was changed to May 3rd. Contrary to the phone information that no technician would need to come to the house, it is now necessary after all. Neither is a problem.

A credit of 400 EUR is also stated in the order confirmation.

However, it seems that Telekom is protecting itself regarding the speed. Magenta M = 50 MBit/s, according to the order confirmation the speed will be between 27.9 and 51.3 MBit/s. Since according to the availability check neighboring houses receive 100 MBit/s, I assume that I will also get a real 50 MBit/s.

Availability check is not really meaningful. With us, 100 is possible, in the end only 25. And Telekom calls that fast ^^. They told us directly during the technical check that only 25 MBit would work, which we are now consistently getting.

The values from the check will probably be correct. They postponed our technician appointment twice without reasons. The first appointment was scheduled with me, the following ones were just set with a time window from 8:00 to 17:00. Very work-friendly. In the end, it turned out that no technician had to come at all. If I had taken time off work for that, I would have been really angry. So things don't really run smoothly at that company, but that was just minor stuff; financially and with the connection, it worked out.