Problems with Telekom. Crossed cable?

As information for the fellow readers here:
I spoke on the phone with and we discussed everything.

Since you mentioned these additional house numbers, I took a look. Your statements are correct, but everything is explainable. Although I will not do this publicly here for data protection reasons.

Regards, Kai M.

Thank you for the nice conversation.

The house number 7 will only be developed next year. They will then have the same problem as I do.
By the way, I replied to you.
Many thanks!!!
3 streets away someone had the same problem as I do.
30 meters further a couple moved shortly before me into their new build, and there were no problems. Up to 175 Mbit/s possible.

It is a new housing development.
According to my logical understanding, everyone should actually be able to have the same speed. Especially in today’s times.
But the whole thing really seems complex.
I hope we can manage it.
Best regards

For the information of the readers here:
I spoke with on the phone and we discussed everything.



Since you mentioned these additional house numbers, I took a look. Your statements are indeed correct, but all of this is explainable. However, I will not explain this publicly here for data protection reasons.

Best regards, Kai M.

I just have to get this off my chest..

what a service! Signing up here to help a customer! Thumbs up.

I know why I have been a loyal T-customer for years.

I have to get this off my chest.. What a service! Signing up here to help a customer! Thumbs up. I already know why I have been a loyal T-customer for years.

I can only agree with that. If the problem is also solved, this is customer service of the highest class. And exactly what I have also known from Telekom so far.

... I deliberately waited a day before giving my two cents here.
First of all: Under no circumstances am I trying to make Telekom look bad here!

I have been assisting mainly business customers with the creation of internet connections for well over 20 years. Mostly Telekom customers, but of course in recent years increasingly also Unitymedia/Vodafone, Deutsche Glasfaser, 1und1, Versatel, etc.

A book would not be thick enough to recount all the "stories" that have happened along the way. On this I can swear under oath: Not a single! order went from start to finish exactly as the customer wanted or commissioned. Mostly there were only (small) delays and other minor issues that were quickly corrected or similar.

Sometimes though really "big blunders" like totally wrong orders (so other things were done than what the customer ordered), massive delays for large customers of more than 3 months (the connection then came 3 months after moving into the new company building, caused by the mid-market sales department (wrong order) combined with extremely poor communication. The left hand doesn’t know what the right hand is doing.
(Temporary) loss of phone numbers or availability due to unannounced/unplanned activations, etc.

In my opinion, friendliness and service have improved in recent years! And that applies to all companies. Even if calling the hotline is still not a pleasure, because nonsensical / nerve-wracking voice menus are simply no fun!

Now here comes the kicker: Despite everything, I expressly recommend Telekom as a contracting partner (especially in the area of telephony), because: The other providers on the market are not better. Only where Telekom cannot deliver (at least 100 MBit/s) does UM/Vodafone (sometimes only as an addition) come into play.

I have experienced that individual employees care and take customers seriously at all providers. That should not be concealed as that does happen. Overall, there is still much room for improvement in the telecommunications market.

However, since current laws in this area are rather broadband expansion prevention measures as the lobby of the quasi-oligopolists has taken appropriate influence, I do not expect any improvement here in the short term. As already said: This belongs in public hands (just like electricity, water, and roads)

As a supplement to the above: The new development with around 70 houses, in which I am also currently building, was too small for Telekom to develop!! So currently only Unitymedia is represented there. Whether DG will still come is very questionable. Such decisions are made in Bonn! Stupid, just stupid decisions like that. If it were a state-owned company, there wouldn’t even be any discussion about it. Cable in the street and that’s that...

A book would not be thick enough to reproduce all the "stories" that happened in the process. I can swear on oath about this: Not a single! order went from start to finish as the customer wanted or commissioned. [...] But here it comes: Despite everything, I expressly recommend Telekom as a contract partner (especially in the field of telephony), because: The other providers on the market are not better.

I can confirm both: regarding "room for improvement", all competitors orient themselves toward the pink market leader - if something does not work adequately for them, the competitors consider that good enough for themselves too. One of the dumbest stories from my sewing kit (almost thirty years of telecom consulting) is the following: Mr. X and Mr. U are friends and have their offices two streets apart. One needs a larger office, the other was fine with a smaller one, so they decide to swap them with each other. They each have a single basic connection, Mr. X as a multi-device and Mr. U as a system connection. Mr. X and Mr. U go together to the D-Punkt Business (which is only called that because it sounds more professional, but of course they don't know that - the poor chaps relate the name to themselves as business customers, which they both are). They step up together to the counter and emphasize repeatedly that they and their concerns belong together. The counter hostess dutifully confirms that she fully understands that. But then the nonsense takes its course, which neither ox nor donkey can stop. Because what the two gentlemen do not suspect: Mr. U is an ordinary Dadadadida customer, Mr. X, however, is an independent partner of one of the top ten thousand customers of Dadadadida and is therefore looked after by D-Systems. Mr. U's order goes electronically from the counter into the system; Mr. X's order - and, hold on, here it comes!, mind you: we are talking about the company that advertises its competence for fully electronic communication - is printed out and carried to the back room, where the business customer sales department has its hideout. Now each of the two orders follows its own separate socialist course, and that includes the following measure: Waiting for Godot! - by the time I got involved, the two gentlemen had already been waiting ten weeks because supposedly the required line routes were not free. That each of the two orders frees the lines for the other at the moment of execution, "the three with the caps" (as they were called on RTL "pardon?" already) never understood the whole time!