Hi,
well, the first draft isn’t really that much of an act. Especially not when I, as the customer, already specify what I want. It may be that my perspective is distorted by my job, but in the office we make offers where sometimes X man-months are involved, have to give absolutely everything to the potential customer, and then don’t get the order. Six-figure amounts get written off for the offer quite easily…
Of course, it’s maddening when you realize the customer went to the competitor with my layout and is having the system built by them. But that's life. Anyone who can’t handle that is in the wrong job…
Bei all dem dürft Ihr aber auch nicht vergessen, dass sich der Verkäufer in der Regel sehr viel Zeit genommen hat um die Küche zu planen.
Daher kann ich verstehen, dass die Pläne nicht einfach herausgegeben werden.
Feilschen kann man ja dennoch. Die Grenze ist aber irgendwann eben auch erreicht, da niemand umsonst arbeitet! Ihr wollt ja auch einen gerechten Lohn!
Ich gebe aber nochmals zu Bedenken, dass man jeden Fingerabdruck darauf sieht. Ich habe es immer noch nicht darauf, die Schränke so anzufassen, dass man nichts sieht, es sei denn ich nutze ein Handtuch dafür. ops:
I therefore see it as an absolute prerequisite for a business relationship that the supplier (= kitchen builder) gives me his drafts. I don’t need detailed or construction drawings of his furniture or technical details like hinges, but it’s about a view and overview of the arrangement and a rough price list. There’s nothing mysterious about whether there is a 60 or 80 cm cabinet in the corner, or the oven on the right or left. This is about kitchens, not rocket science…!
Do you buy a car without an offer or at least drawings/pictures? Do you assign a trade like electrical, plumbing, roof without a written offer? So why should I order a kitchen without being able to calmly compare offers beforehand?
And the kitchen builders themselves constantly show that they apparently have no pain threshold. Anyone advertising 30-50-70% discounts and who directly goes from 21 to 8k€ in conversations shouldn’t be surprised that his calculation (which he moreover doesn’t want to disclose!) is viewed as not particularly serious and that customers start haggling until blood comes. What else can I do as a customer?
But something else regarding the fronts: Do you relate your “fingerprint problems” to glass fronts or high-gloss lacquer? And it has now been told several times that with high-gloss lacquer/foil it is actually not supposed to be that bad, and this seemed to be true for display furniture both in kitchen stores and Ikea. There the real smudges did not remain.
Many greetings,
Andreas