Kitchen surcharge after order placement

2021-10-13 11:24:48

I would take it easy if I were you. Talk to your kitchen installer, say that you want the clause to be removed (possibly offer in return to pay the full amount upfront instead of just the down payment?) or alternatively buy elsewhere.

If you haven’t negotiated yet as you say, I think it’s completely realistic to be able to have the surcharge removed. Alternatively, you keep it in but negotiate the price down by 4.5%.

Construction boom or not, the kitchen installers won’t cancel this order over the 600-900 euros (?) if so much planning time has already been invested.

2021-10-13 11:25:54

So you've already used how many hours of service free of charge? Without the dealer having any guarantee that you will actually buy from them?

Come on... If a renowned kitchen studio can’t manage that, then they simply shouldn’t sell me a kitchen...

I can understand that you can’t expect that from an XXL furniture store, okay... But there are plenty of studios that do offer this service.

Sometimes I really wonder what all these people in the kitchen studio are being paid for? If you have 3 on-site visits and have the offer revised 5-6 times (which sometimes means only effective changes of 15 minutes), that’s completely reasonable, isn’t it?

2021-10-13 11:27:04

Well, but with a hundred changes, that must have been a lot of time invested by the kitchen dealer there, but not additionally paid for. There is no TZ in our contract. However, the fact that the kitchen is definitely only ordered after measurement.

As I said, I received 7 offers, so that was 7 changes. The "100x" was meant sarcastically :D

2021-10-13 13:06:51

So the cheeky part is not the 4.5%, but the timing of when they are revealed. And not at the offer stage (where in my opinion they belong) but only with the documents for awarding the contract. If he had communicated the fixed price period and the TZ under every offer from the beginning, it would have been transparent and even very fair (since the 4.5% is actually a cap). So shortly before the final commissioning, it is cheeky and honestly a bit stupid, because that might cause some to drop out. Maybe he hopes that most will overlook it? I would actually find that really bold. I like your tip. Just tell him openly and honestly that you do not agree with it and ask if something could be done about it, because you have actually been convinced by him so far, but now feel quite let down. But don’t let him starve with his hand outstretched either. For example, simply negotiate for an extra month or something like that.

2021-10-13 13:19:38

So the cheeky thing is not the 4.5%, but the timing of when they are revealed. And not at the offer stage (where in my opinion they belong) but only with the documents for awarding the contract. If he had communicated the fixed price deadline and the TZ under every offer from the start, it would have been transparent and even very fair (since the 4.5% actually mean a cap upwards). So shortly before final commissioning, it is cheeky and honestly also a bit stupid, because that is likely to make some people drop out. Maybe he hopes that most will overlook it? I would then really find that quite bold. I think the tip is good. Just tell him openly and honestly that you do not agree with it and ask if something could be done about it, because you were actually convinced by him so far, but now you feel quite disappointed. But don’t let him starve on an outstretched arm. For example, simply negotiate one more month or something.

Also here a slight veto, because the 4.5% by no means mean a cap upwards, because if the manufacturer raises prices again tomorrow, realizing that 4.5% is not enough, then he might add something again. This is absolutely common nowadays. In the past, general price adjustments happened at least 1-2 times a year. I don’t want to paint the devil on the wall, but the last few months have proven exactly this. At peak times, several manufacturers (not in the kitchen sector) adjusted prices in the double-digit range twice, and announced further price adjustments at the same time!! So you see – everything is possible!! In your specific case, no matter when the timing of the publication of the mentioned 4.5% was, it would be possible to complete the measurement before the deadline and save yourself the remaining headaches.

2021-10-13 13:53:28

Huh? No, if the OP signs the contract like that, it remains at 4.5% (at least according to the information the OP has revealed here). It is clear that we live in interesting times. But that's not what it's about.

Kitchen surcharge after order placement

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