Kitchen surcharge after order placement

Absolutely right! But commercial calculation always somehow includes a customer reference / satisfaction / etc.

This is simply no longer given in this context.

May I ask whether you pay the initial offered price or the discounted price after some "negotiations"?
So where does satisfaction begin for you?
Isn't the topic of satisfaction somewhat too ... "one-sided" seen by you?

May I ask if you are paying the initial offered price or the discounted price after some "negotiations"? So where does your satisfaction begin? Isn't the topic of satisfaction viewed a bit too … "one-sided" by you?

We have actually had the offer running for three-quarters of a year now – however, we have NOT negotiated yet!

In no offer (so far the 7th offer due to changes etc.) has the TZ been mentioned. Now, when we were there recently and said we would order, the offer comes with that note.

Then, even upon inquiry, with an answer that was not satisfactory to me... So no, I do not see the satisfaction as too one-sided in my opinion. I just think he should have addressed it more specifically and better, and above all should have been willing to negotiate instead of going in the direction of: "if we can measure on time, it will be enough; if not, then the TZ will apply."

I simply find the solution approach on his part is lacking...

Well, when we were there recently and said we would order, the offer came with the remark.

Unfortunately, almost all salespeople work like this. At the very end, something detrimental to the client is "slipped into" the offer (or is stated in the terms and conditions), which was never mentioned before.

Unfortunately, almost all salespeople work like that. At the very end, something disadvantageous for the client is "smuggled" into the offer (or is stated in the terms and conditions), which was never mentioned before.

Yes, I simply see it that way too...

I also believe that as an end consumer, one accepts far too much, and unfortunately is forced to accept it in some areas.

But that still won't change the fact that I will "complain" to my dealer about this – which I consider quite justified in my opinion, even if some here certainly won't agree with me.

That's the only way to get somewhere... :D

Yes, I simply see it the same way...

I also believe that as an end consumer, you accept far too much, and unfortunately in some areas are forced to accept it.

But that still won't change the fact that I will "complain" to my dealer about this – which in my opinion is absolutely justified, even if some here certainly will not agree with me.

That's the only way to get anywhere... :D

I actually have to veto, without wanting to defend a kitchen supplier, but they really can't foresee at the first contact, let's say sometime in spring this year, that all manufacturers will be blowing the same horn and raise their prices in autumn!

In spring and summer this year, the market was still comparatively reasonable, but since about August, price adjustments have been flying around, and I guarantee you won't get out of this without a surcharge unless your measurement can take place before March 2022. Unfortunately, we have to accept that transport routes have multiplied tenfold, factories have closed, wages have increased, etc. All of this falls into these 4.5%, which in my view still seem reasonable considering inflation, which is also over 4%. In the last 2 months, I have received over 50 letters with adjustments exceeding 25%, making the following clear: Either you buy at the new rate or not, but the collective problem is that everyone adjusts their prices.

We have actually had the offer running for 3/4 of a year now - however, we have NOT negotiated yet!

Ok.
I only asked because it is normal for many in the kitchen industry to get an offer price which is then reduced after several "negotiations." If this has not happened here, sorry for the assumption.
However, I find it surprising that you have been running with the offer for 3/4 of a year already.
Yes, it is usually necessary for the general contractor to come up with the kitchen planning very early. The kitchen manufacturer has adapted to having the kitchen "on hold" for 3/4 of a year or longer, which is then called off 6 weeks in advance. But is it really normal to let the kitchen manufacturer do this so naturally in principle? Ultimately, it has become a habit. Win-win for everyone: GC, client, contractor.
What surprises me now a bit: have you not signed the kitchen contract yet?