My point is that the guidelines from the boards (the service employees at the counter or in the hotline are rather not to blame for the business practices) show a clear direction in some industries.
And you know the guidelines?
We must not deceive ourselves. Every company wants to make a profit. And wherever sales are involved, there will be some kind of guidelines, targets, or something similar. Whether you sell a service, cars, machines, furniture, or whatever.
That’s just the system.
But you argue yourself that you are actually not like that. Only banks and insurance companies act to the detriment of customers, so it’s okay to behave that way.
You’re allowed to. It’s not illegal if there is a ruling on it.
If that holds and many people win cases, it will cause great damage to the banks, who have refinanced the money as well (we’ll see if that actually happens). So what does the entrepreneur have to do? Increase the risk premium.
That is not my approach to things and I hope I’m not alone with that. It’s industry-independent.
My examples were only meant to illustrate that depending on where you ask, there is always someone who has a bone to pick with some industry.