Pari79
2012-09-14 01:46:21
- #1
You’re the only one who believes that! :D
Yes, I believe or believed that because of what YOU posted here! Fewer article numbers, photos (the plural which Nayla disputed), etc. ... All the information I picked up is information that YOU publicly posted here and that can be found on Google.
And Daihatsu – you gave the example – definitely handles changes more openly than Ikea currently does with their catalog, in which a boldly worded warranty is formulated that is de facto worthless, and whose actual content differs considerably from what is stated in the catalog. Sorry, but I don’t understand that as transparency! If Ikea throws transparency at you the way you say, why don’t they print the actual wording directly in the catalog? And why did a salesperson at Ikea still praise to me just a week ago – it was actually about my Personlig Steinarbeitsplatte or rather its color – the possibility of being able to exchange the fronts?
Is that your transparency?
I am very grateful to you for the Daihatsu example because it hits the mark perfectly! It was neither about a repurchase warranty nor about Ikea not bringing anything new: It was and is about transparency, about fairness. If I buy an end-of-line model with Faktum, one could tell me that, just like Daihatsu does. Then I can decide with full knowledge of the facts. Ikea apparently chooses the opposite path and I’m sure that, if Faktum is actually history since 09/2013, there will be a lot of angry customers.
And there’s one more thing I want to get off my chest: I didn’t immediately think of Faktum and I’m not here because I’ve always thought Ikea was stupid, on the contrary! But lately, that’s how I feel, the "store" is taking a worrying path, giving up what once was its DNA.
And supposed Ikea employees who first spread information and then are surprised when it’s picked up on, and who comment on it like you – – I quote again:
You’re the only one who believes that! :D
Such employees – honestly, I’m also in sales – should seriously consider what they care about regarding their employer or their workplace. Because dishing out implied mockery over customers certainly doesn’t boost sales, especially not when the customer’s action is only a reaction to the salesperson’s statements. If I were you, I would think about that!