Hi,
sorry Ikeaner, but I can’t understand your answer.
There is a reason why the Personlig stone slabs only have about a 1cm thickness and then a foam core sandwiched between two MDF panels. You call this poor quality? Why??? The custom panels are made up to a length of 3m; even at this size they are already sensitive and heavy. Now imagine the slab being a full 3.8cm thick. For the transport company people absolutely no longer manageable, and whether the Faktum legs can bear this weight in the long run is rather unlikely.
On the topic of ordering: Whoever insists on ordering a stone or acrylic slab from IKEA based on self-measured dimensions and does not have a professional measurement is, in my opinion, to blame themselves. I don’t mean this badly, but what’s the problem? Stone and acrylic slabs alone already have a high raw material price. Then there is edge banding as well as corner connections and cutouts, and you can easily exceed €1000, to recoup the approximately €70 for measurement. What cases do you know when you say “not few”? Which house are we talking about? IKEA pays close attention to their complaint rate; we’re talking real money. Therefore, the seller requires a signature on a liability waiver. It states that a measurement was offered to you but you insisted on your own dimensions. According to this, IKEA bears no responsibility.
For the kitchen order itself, a kitchen measurement is reasonable but not mandatory. For ordering a stone or acrylic slab, a countertop measurement is indispensable. As you already said, we are talking about a high purchase price, and messing that up really hurts. If you want to talk about a drawback of the countertop measurement, then it’s because it is quite inconvenient for customers. The kitchen must be installed, and then the slab measurement can be done. After that, the order for the slab is placed and delivered in about 5-6 weeks. If you have the option, like in a new build, to plan your move-in after the slab delivery, no problem. But if you have to use the kitchen immediately, you can only help yourself with “temporary slabs.” Either set leftover pieces from your old kitchen in places for the sink and cooktop or use the FYNDIG countertops first and then have them disposed of afterward. But even there, we’re talking about a four-figure purchase price for a product you might have for life, so you should be able to tolerate this transition period.
IKEA also gives a 25-year warranty on the Personlig slabs. How about kitchen studios or the stonemason around the corner? Personally, I don’t like IKEA’s stone slabs; tastes differ after all. I would also go to a stonemason. However, it is also true there that a measurement should be made; anything else would be, in my opinion, unprofessional.
By the way, Personlig stone slabs can be reworked. If a complaint case caused by IKEA arises, installers come to the customer with special tools and try to save what is possible; otherwise, the kitchen is arranged so that use is possible and a new one is ordered unbureaucratically. But again, only if a slab measurement was made, then the risk lies with IKEA.
Regards
Nayla