Nayla_1068
2012-10-11 22:11:22
- #1
Hi,
oh dear. That really didn’t go well. First and foremost, despite the frustration, I want to thank you for staying calm and asking questions instead of immediately "fighting back."
As mentioned here already, there are now two options. Either go directly to a lawyer, although in my opinion this will only harden the positions further and unnecessarily prolong the matter, or negotiate with customer service after completion about compensation acceptable to you. This will take into account to what extent the temporary kitchen could be used. Either way, several employees as well as the head of customer service will look into the "incident" and then jointly decide on an amount and present it to you.
To perhaps say a good word for Ikea: Installing a 5.6m U-shaped kitchen in one day is impossible. At least two, if not even a third day for finishing work is planned. Maybe this point simply got lost amid all the information during the kitchen purchase. The fact that 18(!) hours were worked on your kitchen is, in my opinion, borderline for you/you all as well as for the installers. The long gaps between installations are certainly harsh but there is a reason for that as well. The catalog launch, 10% promotion (or was it even 20%?), and now the current Pax promotion are pushing the installers to their limits. If you ordered an installation today, the earliest appointment you could be offered would be in 6 weeks. Unfortunately. Regarding the story that your wall cabinets were not hung—installers have to guarantee their work and ensure all guidelines are followed. There were (and are) installers who were persuaded and installed them because the customer insisted. Nothing has to happen, mostly we’re talking about trivialities. Unfortunately, I know of a serious case that did not end well. Therefore, please try to understand at least that point; it is for your own safety if the installer refuses such work.
All the best to you and may a satisfactory solution be found.
NfU
Na.
oh dear. That really didn’t go well. First and foremost, despite the frustration, I want to thank you for staying calm and asking questions instead of immediately "fighting back."
As mentioned here already, there are now two options. Either go directly to a lawyer, although in my opinion this will only harden the positions further and unnecessarily prolong the matter, or negotiate with customer service after completion about compensation acceptable to you. This will take into account to what extent the temporary kitchen could be used. Either way, several employees as well as the head of customer service will look into the "incident" and then jointly decide on an amount and present it to you.
To perhaps say a good word for Ikea: Installing a 5.6m U-shaped kitchen in one day is impossible. At least two, if not even a third day for finishing work is planned. Maybe this point simply got lost amid all the information during the kitchen purchase. The fact that 18(!) hours were worked on your kitchen is, in my opinion, borderline for you/you all as well as for the installers. The long gaps between installations are certainly harsh but there is a reason for that as well. The catalog launch, 10% promotion (or was it even 20%?), and now the current Pax promotion are pushing the installers to their limits. If you ordered an installation today, the earliest appointment you could be offered would be in 6 weeks. Unfortunately. Regarding the story that your wall cabinets were not hung—installers have to guarantee their work and ensure all guidelines are followed. There were (and are) installers who were persuaded and installed them because the customer insisted. Nothing has to happen, mostly we’re talking about trivialities. Unfortunately, I know of a serious case that did not end well. Therefore, please try to understand at least that point; it is for your own safety if the installer refuses such work.
All the best to you and may a satisfactory solution be found.
NfU
Na.