The acquisition of a descaling system is, in my experience, quite a differentiated matter. In February of this year, I ordered a CM 32 (ion exchanger principle) online directly from Aqmos for my detached house and had the installation done by the company Pillak from LappersdorfOpf., recommended by Aqmos, for a fixed price of 399 EUR. Shortly after, we had to find out that the water was probably no longer particularly suitable as watering water for some flowers. About 4 weeks after the installation, we had the first flooding in the basement with wastewater from the regeneration process. This mishap repeated itself increasingly frequently in the following months, most recently at intervals of 5 days. The result was a floor covering no longer suitable for anything but the trash, not made of tiles, as well as fittings of the descaling system corroded by the concentrated salt solution and metal cabinet feet.
In a subsequent call to the company Pillak, I received only the brusque response from the entrepreneur: "The system is not to blame for that." Mr. Pillak cancelled a first follow-up appointment at short notice due to an allegedly necessary hospital stay. On the occasion of a second appointment arranged a few days later for 6 p.m., I received a call from Mr. Pillak at around 12:30 p.m. on the same day at my workplace (about 20 km from home) saying he could be on site in half an hour!? Since then, I have heard nothing more from him.
An email to Aqmos with my descriptions and my suspicion that the company Pillak had completely underestimated the drainage capacity of the supply line to the main downpipe through which the regeneration wastewater should flow was answered by Aqmos that this could by no means be the case and I should check whether a siphon, perhaps the main downpipe or a toilet, was clogged. That was finally the last straw for me! I replied to Aqmos that there is no siphon in the installation environment of the system at all, and whether Aqmos was under the impression that my wife and I had been going to the neighbors’ toilet every time for months (since the first flooding).
With a realistic view, one can at most say that it is hardly conceivable that an installation company with a round trip of about 300 km, without prior inspection of the installation site, and possibly like in my case, another hour on its own cost to procure further parts, would take the risk of providing this service (also together with an apprentice, the son of the entrepreneur) for a fixed price of 399 EUR. And that in a time when craftsmen are generally hard to get. This alone already speaks for the quality of the aforementioned company, but also for Aqmos as an intermediary. Unfortunately, this realization came too late for me.
I am willing to give away the system against pickup.