Error in the countertop, allegedly natural…

Good day everyone,

we bought a kitchen from a rather large kitchen planner. We have a darker granite stone on our work island.

Already during the installation of the kitchen, we noticed an inclusion (about the size of a 20-cent coin). The slab was "temporarily" installed by the installers and was supposed to be replaced after the complaint. It is the only inclusion of this size and ruins the entire design. The stonemason now lets the planner convey that it is after all a natural product - we would have to live with it. We are actually insisting on a replacement… has anyone had experience with this?

We have complained for a replacement, but currently have little hope. A pity for such an expensive purchase for us.

Thank you very much for your suggestions.

It is the only inclusion of this size and ruins the entire design.

But this is really - not just somewhat - exaggerated! Whether the argument "natural product" holds? Maybe. Normally, something like that is also stated in the offer or product description. A homepage advises: Experience pure nature and let your thoughts run free as you recall the origin story of your natural stone. By the way, people who do not appreciate this natural experience are better off buying artificial stones. Humans have no influence on the creation of natural stones. Veins and grain patterns have formed naturally and are part of the product. That is the difference.

Didn't you see the slab before? For such a large slab, we went to the stonemason and chose the desired slab directly. Maybe the stonemason can fix it. We actually managed to chip something off one of our slabs. The stonemason refilled it. Of course, it is not quite 100 percent, but if he removes the light part and inserts something dark, it won't catch your eye as much.

I actually find it very nice. Otherwise, you really would have had to use better composite materials. It looks very natural. I assume that the seller is right. Carefully drilling out and filling is also possible. But it would be a sin against the material and the look.

If you put the 20 cent coin on it, you can't see it anymore, problem solved….. No, as long as you don't neurotically try to clean off the bright spot, it doesn't bother you …. it's a natural product …

It's just a natural material, so you look at the countertop beforehand. If nothing else is stated in the contract (are there more than one commissioned cost estimates?), there will be no exchange. I think a 10-cent coin would have sufficed as well ;)