Wrong roof tiles: glossy instead of matte

You don't have to pay attention to this "let's exchange" talk on the internet. Everyone constantly believes that they must insist on their right at all times and in every situation. Of course, it is right that you can insist on the exchange. However, you don't have to make things harder for everyone all the time than necessary. Often, people themselves don't want that, simply because there is a risk that new problems could arise from the exchange. I can understand you if you have chosen very special cost-incurring tiles (e.g., matte blue) and now you are getting shiny red ones. Depending on the type of house, this is more or less important. In a city villa, you can't even see the tiles from your own property. For me, it is most important that the tiles still look good and are not overgrown with moss in 15-20 years. Some things always go wrong during construction. You almost always have to find one compromise or another. According to forums/internet, you have to kneel the contractor wherever you can at all costs. If you somehow like the tiles and they are of higher quality than the ones you ordered, you could take them and spend the 1000€ on something else to console yourself over the wrong tiles. But you can also insist on the exchange, and the new tiles will arrive in 4 weeks while the construction comes to a standstill (no interior work without a roof) and you get completely rained on from the inside because there is a once-in-a-century storm. During the removal of the tiles, a few bricks might get damaged or a tile might fly against a window, which can only be glued back. We also had one or two situations during construction where we could have made a big fuss, but each time we chose the humane solution. The client doesn't hate us, doesn't complain about other disputes (where we were right but couldn't prove anything), and everyone is satisfied. What is more important is that the execution is professional. As long as the roof is watertight in the end and lasts 40 years, the color is rather secondary, unless you have a special concept or the color is completely wrong (e.g., red instead of blue).

It's a pity that we will never find out whether the roofer knew at the start of the work that it was a wrong delivery and whether he tried to contact the site manager or the client.

well, if the only difference is once with, once without "matt," no one will have noticed it for sure. that happens when products always get the same names. I also hate products with always the same names where only some little detail changes. most of the time you can't even google them afterwards.

Between matte and glossy there is more than just a small difference...and you don't even have to google for that.

With us, there would have been no compromise - neighbors have ours in glossy and worse, they only look blue-glossy