Why? The customer is at the end of the food chain. He has the most to lose. Has time pressure. Has financial pressure. Etc.
This has to do with professional or amateur (P.S. The customer is not hired ;-) )
No... I think you also work in the wrong industry to understand this - no offense!
Certainly there are companies that operate like that - that’s why I say: "one should choose the general contractor wisely."
You don’t just lose a customer... You also definitely don’t lose half a million euros "just" because of €10,000 - absolutely not! This construction project will most likely no longer be completed within the planned time frame. The inconveniences that ALSO arise afterward (clearly, the customer also ultimately has a "fucking" problem :D) for the general contractor are disproportionate to the amount demanded. For this exact reason, the GC will never take on this stress, hire a lawyer, simply not come to the construction site, or do other such things. That would be totally unnecessary.
In the end, he simply pays. 3/5 builders give him the demanded amount - the other two just slip through - quite simple.
You wouldn’t believe how much in the private sector runs on "goodwill" to keep a customer or to strengthen one’s image. That is so much more worth than a 10% lower margin on the entire contract for the GC.
You wouldn’t believe how many contracts in certain companies in the private sector just go through where not a single cent is earned? Other things are prioritized there.
In such a special market situation as currently exists, the GC just has to factor in slightly less profit on 3-5 houses. A healthy company will definitely not be put under by that.