In the meantime, we received a letter from the bank just in time for Christmas. Unfortunately, there was no Christmas present inside, but a rejection. I immediately called the financial advisor, who said it was an automatic rejection (?) because the bank was missing some documents for the Schufa, and they quickly stamped it as a rejection without waiting for the supporting documents. According to him, the processing has now been reopened after the missing documents were sent. That is his understanding of the situation. It all seems a bit strange to me. Additionally, my Schufa score is still at 99% despite these two issues.
To make the situation clearer for you: it concerns two questionable entries in the Schufa: once an overdraft limit which has now been deleted and a revolving credit, which has also already been paid off. Both are apparently still listed in the Schufa, but in the self-disclosure, I indicated that these two issues have already been resolved, without providing corresponding proof.
On 22.12., we received a call from our financial advisor requesting that the missing proof be submitted. I then did so at the end of the day on the same day, but now the letter with the rejection has arrived, dated 22.12.
At the moment I am really confused. Does this mean that the entire financing is at risk or is it actually possible that the bank immediately issues a rejection because of the missing proof and then reopens the file after these have been submitted?
The disadvantage is that we only get all information through the advisor, but I will try to call there on Monday anyway to ask about the status. However, I am no longer that optimistic despite the financial advisor’s statement that everything went positive in the preliminary review.