If the seller only knows his invoice, then the heat pump will probably not be operated efficiently. Often, there is still a lot to be gained, but for that you have to deal intensively with the technology and, if necessary, enlarge the heating surfaces in some rooms, limit circulation in time, remove buffer storage tanks and thermostats, ... all to lower the flow temperature. If the heat pump is the sole problem (unlikely), a replacement may eventually be worthwhile in terms of costs.
The assumed 10000kWh of electricity should correspond to about 15000-35000kWh of heat for heating and domestic hot water, depending on how well or poorly the system runs. Only when you know the amount of heat can you assess how well the system is running. That means after moving in, be sure to install a heat meter and monitor during the winter before taking rushed measures.
In the new building, we have a fraction of the costs; even in old buildings, much can be improved, but that costs time and money.
Is there still a gas connection? The consumption of oil or gas before the heat pump was installed would be interesting.