In our apartment, the bank had no problem with us receiving the withheld money ourselves by presenting invoices for defect repairs (e.g. completely new parquet flooring). Basically: withholding due to parquet damage -> developer does nothing -> 3 registered letters with return receipt, each with a 2-week deadline -> after the 3rd time "no response" or just empty talk -> we hired a company ourselves that removed and replaced the entire parquet, sent a registered letter and return receipt with a message stating "old parquet will be placed on the terrace for pickup on day X, if not collected, disposal will be ordered at the developer's expense". It is important that the "old material," if it exists, must not be disposed of. Everything MUST be very well documented beforehand, especially the damage must be verifiable through pictures and witnesses (several and independent companies, for example). This way, there would be no problem proving in court afterwards that the damage really existed.
In our case, loan repayment did not start as long as the loan was not fully disbursed – also interest was charged on the already disbursed money and costs on the money not yet disbursed. The fixed interest period shrinks and shrinks without repayment taking place. If possible – offset through special repayment.
In case of construction defects that are not immediately apparent, one relies on a procedure to secure evidence. Unfortunately, this does not mean that the construction expert makes an effort and correctly assesses the matters just because he was appointed by the court. Also, such a process currently takes up to several years.
Important: Legally, the client must always pay an invoice. Even if the developer is supposed to cover it. Emails are NOTHING in such matters, only registered letters with return receipt.