As long as you do not post the exact wording of the written order here, it is all just guessing. Because that is what matters when push comes to shove.
Whether and who should have thought or informed is secondary as long as you do not know what was commissioned.
From experience, craftsmen often keep their offers quite sparse in order not to be pinned down to specific details. However, that does not always end well...
So again: Post the signed order verbatim, then you can see whether a liability for damages on the part of the craftsman could be derived. If it does not say something like "from level x to level y," it is almost certainly a matter of dispute and, given the amount in controversy, not worth suing.
If there is something usable in it, that does not make the lawsuit more profitable either, but you can quickly make it clear to the craftsman that a settlement would be sensible.