HilfeHilfe
2019-09-06 07:47:12
- #1
Ah
Can you say something about my chances with the MHB on this topic?
The "special" thing was the statement from Dr. Klein... according to them, there have already been customers where the bank did not let them out of the contract after 10.5 years...
What circumstances could the bank accept for that?
If the deadlines are indeed laid down in the law like that, you can't just pick and choose, right?
Unfortunately, I don't believe yet that we'll get out that easily...
No one can override the applicable law. It can happen that a clerk initially misinterprets it. Then the normal escalation steps:
- Letter with reference
- Complaint management
- Ombudsman
- Lawyer