New facade paint has cracks

I don't think the representative will admit that the paint is sh...t. If they start with the rail, the plaster is too rough or I don't know what could be wrong with it, you say there is also the possibility to coat a facade with airless spraying devices. The paint is then assumed to be applied very evenly, provided you know how to handle it. Don't let them take the butter from your bread. Maybe one of the civil engineers who are mods here can give some insight on how to proceed. Have you actually paid yet? If not, he should see where he gets his money from. Then he has to have an expert report ordered by the court. You also don’t need to go to any expert, that doesn’t count if it comes down to it. From which manufacturer is the paint?

Regards Thommi

So a part is paid, what the company has done correctly. But I fear the company also wants the rest. I took pictures of it to a representative of the company STO. They say these are normal drying cracks, everything is okay. My paint is from a company Contilack in Oberhausen. I will see what the representative says. But I fear the same as the company STO. I will get back to you.

Regards
Ulfi

Cracks in the paint surface of the plaster depths

What do you expect? Do you want to invent a defect out of a perfectly normal physical behavior of the material build-up in the plaster depths that simply isn’t one? If Fa.Sto already provides the same explanation, what do you expect from the Contilack technical advisor, actually something contrary??? The assessment here is not exactly academically or scientifically profound. I had this same game with an equally smart aleck customer 12 years ago, and this clever one, who wanted to make money, ended up flat on his face. The lawyer and expert costs along with court fees then amounted to about half of the painter’s bill. But everyone can do what they want with their money. Just keep it up, those who don’t want to listen just have to pay. By the way, this facade is still standing today like a pane of glass!

As far as I have read, parts of the facade have clearly been properly painted, which indicates that it can be done differently!!!!! So it is definitely not the paint or the plaster, but only the "extra material application in the plaster depths," meaning the painters applied the paint too thickly and that is why the paint cracked while drying. Why does the company still paint everything twice more if it is completely "NORMAL" for the paint to crack? As a foreman, I would not have simply accepted the additional costs for labor and materials.

Surface Cracks in Organic Facade Coatings

You might want to check out a good technical book about organic facade coatings and their drying behavior. If you look at the picture, please explain to me where the defect is supposed to be? You have read something that a layman wrote to you and now you want to give a professional judgment? Pretty bold, I think. I can only refer to the picture. What do you see in the picture that can be assessed as a defect? Even on the raised plaster surfaces, you can see plaster grains properly coated with the coating. How do you recognize that the coating is applied too thickly? Did you measure the layer thickness?? The superficial surface cracks of the organic coating in the depths do not go all the way through the layer. How would you proceed here to avoid this? Would you probably retouch the plaster depths with a paintbrush? Don’t act smarter than you are and keep things in perspective!

Tell me Schwarzmeier, the defect is obviously clear!!! The cracks in the paint. Besides, it is obviously also a visual defect. A properly coated surface simply must not show any cracks. You don’t need to talk here about organic facade coatings and drying behavior, the fact is simply clear. As a professional, you should know that too thickly applied material (e.g. gypsum fillers and also paints) can crack when drying. I form my opinion simply from 30 years of professional experience as a painter. I actually didn’t want to share this here, but I’ve been through the same drama before. However, with Brillux paint. Then the field sales representative (master painter) came and showed us how it’s done. Producing the right viscosity, applying the paint nicely evenly and distributing it twice so that it covers well, and lo and behold, there wasn’t a single crack to be seen anymore. We also first screamed “shitty paint and shitty plaster” and had to be proven wrong. It was quite embarrassing. It takes longer but it works. Dirt will also always settle in the cracks. In my eyes, the representative from Sto is either corrupt or clueless. Just normal drying cracks, he’s lost his mind.