We also built with Kagebau. In my opinion, they are quite a coin flip. It can be either top or flop. I found the work on the shell construction still very good, but after that, the problems with the subcontractors started. That said, the problems during the construction phase were not the worst. But that is a very personal feeling. My wife was regularly on edge...
During the construction, I was still positive about the company, but especially towards the end and after moving in, that changed.
We also know several families who were completely satisfied with them. But there were hardly any defects there. Nothing came up afterward either.
Every euro is debated wherever possible.
I could list various examples, but here are two that were really significant because it was simply a major hassle.
I know the house is built by hand. I also know there are tolerances etc. If a wall is not 100% straight – I don’t care. But if something is installed after handover and various walls and floors are damaged in the process, then you can’t just dig in your heels, you have to stand up straight sometimes. It’s already a joke that the employee said nothing.
The best thing is that the last payment was not released by the notary yet and presumably the repair was only paid because of that.
A few months after moving in, we complained about exactly ONE thing – a broken door handle on the patio door. Telling the whole story would go beyond the scope here.
In short, the first argument: We supposedly did not operate the handle correctly – it’s our fault. Counterargument: The other doors work without problems + neighbors also had loose handles.
These are the exterior handles. Essentially a 5x5 cm plastic plate... No idea how you can even misuse that, but they simply accused us of stupidity.
Another argument after that was that there is
no warranty on moving components. The thing only moved because I handled it regularly, but whatever.
When that argument did not work, I was told I had not signed a MAINTENANCE CONTRACT!!!!! I didn’t know whether to laugh or cry over this concentrated stupidity. I would have preferred to drive there personally... What am I supposed to maintain on that thing? And why after 3 months?
Well, after weeks of back and forth with the office, the managing director responded personally.
we will not argue over the €101.50 invoice amount.
With immediate effect, no emails or other requests concerning the construction project will be processed.
In other words – if any defects occur again during the respective period, the only option left is to take legal action. Even if a pane breaks overnight. Curious.
And similar events happened with our neighbors. One discussion after another. Often it was simply paid because nobody felt like dealing with the stress.
I suspect we are just “bad” customers. If you build a multi-family house with them, you will probably be treated well. You might even build another one or your own single-family house. We usually build one house in our lives, and you want to get every euro’s worth.
Unfortunately, I can no longer recommend this company.