Do you read what I write or only what you want to read? It’s about probabilities. I know many builders who built with the general contractor (not reference customers). Also, the general contractor neither has glossy catalogs nor show houses and relies solely on word of mouth. He can’t afford poor performance with 20+ houses per year. Nonetheless, it can of course happen. But I am quite sure that the probability is much lower with me than with Town & Country. And I also build with building supervisor couples. The woman is an architect and TÜV mold officer, her husband is a civil engineer.
I think you are greatly mistaken there. The probabilities that your general contractor goes bankrupt during construction, for example, are significantly higher with small general contractors. Probabilities from a small sample are arbitrarily inaccurate. Especially if you know 10 people who built with Town & Country, one has botched work, and you know 2 who built with small general contractors without botched work, you don’t have representative feedback. If Town & Country delivered significant botched work, they wouldn’t necessarily be able to survive for so long. They have just as much reputation to lose globally as the local general contractor does locally. That you read more negative things overall is also to be expected with more houses.
And of course, you won’t find reviews of the insolvent local general contractor! (Especially since it has meanwhile gone bankrupt again under 5 other names.)
Aldi is not cheap because they deliver poor quality, but because they are efficient! And they can unlock potential that the local general contractor can only dream of. If Town & Country pays an architect to prepare the plans for 1,000 houses, that is efficient and not botched work. A building plan that has been built 1,000 times, you can assume that no careless mistakes remain in it.
A real problem, however, is certainly Town & Country’s marketing department and business model: on the one hand, this again costs much of the saved money from the actually efficient idea, while at the same time it may mislead many about what is really the case. Then one or the other problem might look like botched work, because one is not aware that this is just the chosen standard.
I wouldn’t see the world always in black and white. Whoever blindly trusts blindly will always get botched work. Either because they fall for the standard/advertising of Town & Country, or because they choose a local general contractor who goes bankrupt (or has to).