Heat pump no longer available - legal question

  • Erstellt am 2019-04-29 11:47:55

Lumpi_LE

2019-04-30 16:09:06
  • #1
You can buy the thing anywhere on the internet, as a customer it wouldn't matter to me where the company gets the device from.
 

hampshire

2019-04-30 16:16:57
  • #2
This would be my approach:
Put aside your stubbornness and define your own goal: What exactly do you want to achieve? What compromise are you willing to make?
Even call Viessmann and get information first-hand, if necessary have Viessmann look for the part at wholesaler partners.
Ask the installer about the order date (ordered too late?).
Negotiate purposefully.
Escalate only if the installer is completely inflexible.
 

Stadtvilla19

2019-04-30 17:06:11
  • #3
So I inquired at Viessmann, the Vitocal 333-G is still available but that wasn't the point. However, the internal cooling was apparently discontinued due to lack of demand because the internal cooling cannot be combined with an external buffer tank. Now there is only the Vitocal 333 G without cooling and then you just have to buy the external component...

I'm more concerned about my negotiating position and my rights. If I now say "no, I want a Viessmann" and my installer says it's no longer available or I have to pay an extra €2,000. Where do I stand then? Am I allowed to insist on what I signed and he has to cover the additional costs or am I the one screwed who either has to do without the cooling, get another manufacturer, or pay the surcharge?
 

hampshire

2019-04-30 17:32:44
  • #4
Where you stand is regulated in your contract. No one here can tell you. You have already received enough hints about the general terms and conditions and wording in this thread. You are not the one getting the short end of the stick if you get the cooling function, even if another manufacturer supplies the component. I have the impression that you are looking for a pretext to somehow get your order reduction (installation) through and you don't care if in the end your supplier is the one getting the short end of the stick. Interest in a fair solution looks different.
 

aero2016

2019-04-30 17:44:35
  • #5
I would (again) say that this is regulated in the building code. Probably not in the general terms and conditions. This is probably a case of subsequent impossibility. The installer is not obliged to install something that no longer exists. Conversely, it may be that a liability for damages arises.
 

Stadtvilla19

2019-04-30 19:02:53
  • #6
As I said, I do not have any terms and conditions with me; it is a service contract where all the parts to be installed by us are listed. There is no appendix with terms and conditions, and there is no indication of any kind in the contract. I do not want to get anything through; I only want what I signed, and that is a Viessmann with cooling but without any extra charge or similar.
 

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