Has this parquet flooring been installed properly?

Hello Gerddieter,

ok, I will still make a complaint. For the following reason.

The head of the company was on site several times and had seen the trade of his company.
So he had the opportunity to correct the mistakes of his employees.
Unlike me, he is not a layman. He notices such things immediately. He remained silent.
I, on the other hand, as a layman, was fooled by the designation of a specialist company.
The company claims to represent traditional craftsmanship and that they have been on the market for more than six decades.
The company claims to be a training company that values cleanliness of work and professional competence.
The company claims to lay professionally and that ".... knew what makes a perfect parquet floor."
Through all these formulations, the company sets high standards for its own work and I think it was well paid.
In my opinion, these people should now meet the high standards with which they advertise to their customers.
Why should the above suddenly no longer apply just because I accepted it out of lay ignorance without signing any form? Legally speaking, that may be the case. Or maybe not?
On a personal and professional level, however, that is absolutely not fair! It is simply sad!

I will inform you about how the matter develops and express my thanks to all of you for the great help.

See you soon

It’s not that I wish you a better job. One should just simply look at the facts neutrally.

Why should the above no longer apply suddenly, just because I accepted it out of layman’s ignorance without signing any form? Legally speaking, that may be the case. Or maybe not?
On a personal and professional level, however, this is absolutely not fair! That is just sad

Because layman’s ignorance does not protect against foolishness. You are of age to place an order, are legally competent, and therefore you should be able to evaluate websites, advertising slogans, offers, etc., and later, if necessary, raise complaints or write a notice of defects.
.. and at some point, the train has just left the station.

Hello ypg, I was just too nice and too friendly. I was also not assertive and had no clue. The large number of defects overwhelmed me. Some parts were somewhat improved, others were not. In my opinion, nothing stands in the way of the fact that the matter could still be resolved. I just wish that the matter will turn out well and be brought to a happy ending. A good company should not let something like this go, though. Maybe a solution can be found. Wish me luck and see you soon. :)

The head of the company was on site several times and had seen his company's trade. So he had the opportunity to correct his employees' mistakes. Unlike me, he is not a layman. He notices such things immediately. He remained silent.

The owner of the contractor company is the legal representative of the opposing party.

Why should the above no longer apply just because I accepted it out of layman’s ignorance, without signing any form? Legally speaking, this may perhaps be the case. Or not? On a personal and professional level, however, it is absolutely unfair!

You complained, it was remedied, you tacitly accepted the incomplete remedying. From the shown condition, nothing looks like escalated late consequences to me, you simply delayed promptly expressing dissatisfaction with the previous remedy. That is not fair. Warranty periods are meant to include defects that appear later—not to postpone complaints. All the defects appear as if they were noticeable from the beginning. One might need to be an expert to be able to recite and demonstrate the correct execution—but in my opinion not to recognize the poor execution as such.

I wanted to have our expert called into the thread here already, but we last saw him after March 21 of this year.

Hello 11ant,

a lot has apparently gone wrong here, including my own approach. I admit that I made mistakes. As I said, the whole matter overwhelmed me. I did not imagine it like this. I would not do it that way again. I still hope that the matter will be resolved well for both sides.

Thank you all. :)

Goodbye