Hello Homebuilder,
Please don’t take it personally, construction expert, but I don’t understand why BU shun a comprehensible invoice like the devil shuns holy water. This lack of transparency is what contributes to the partly bad reputation of the industry.
Why should I react like that?
No, it’s not because of the “lack of transparency” you criticized – it’s, as always, a mix of many things. The local and global market economy reacts to the needs of the individual; here and there you have "those kinds" and "those kinds." There are companies that do not disclose their calculations (by the way, the entire automotive industry doesn’t either), there are companies whose maxim is the sale of individual trades, and there are companies that have fixed on this dreadful “stinginess is cool” mentality.
Why do you disclose your calculation when you name the prices of the individual trades? That doesn’t mean you reveal your purchase prices.
Of course, that would happen; what you write here in the forum does not suggest that you are a naïve person – so please don’t start with that now!
I work in the automotive industry and when I issue an invoice, it must be comprehensible and verifiable. I can’t just write “this and that was done = so much.”
You’re mixing apples and oranges; Perlemann already gave an example in response to your statement. When I buy a new vehicle, regardless of the brand, neither the manufacturer nor the dealer disclose to me how much, for example, the headlights from Xella cost or what the labor cost portion of the headlights is, right? If I then take my car in for a service, the situation looks different. The servicing company is obliged to itemize the exact costs and enable me as the customer to verify the individual items on the invoice…
With BUs it’s always like this: house type XY = price. Services according to the construction service description. Done.
…It’s no different with house building. The reputable providers submit an offer to the potential builder for a piece of house, built according to the DIN standards valid at the time of purchase. Furthermore, they explain to their customer using their BB which materials (for example Gira or Busch-Jäger in electrical work, material value of tile work, etc.) are included in their offer price. If the customer then purchases additional services, he will receive an offer price for those, which he can accept or decline. If he buys and later wants to cancel, that offer price will be credited back.
However, they conveniently remain silent about how they calculate that price.
That’s how the entire global economy works; this “trade secret” is the key to their survival, provided they operate according to commercial practices on the market. Ask P & C how much labor is in their T-shirts, suits, or sweaters, or Apple what the speaker in their iPhone costs.
At least as long as no legal dispute is pending, where it must then be proven with evidence how the price was calculated.
Unfortunately, this statement also belongs in the category of “hearsay,” sorry. Before the court, no BU has to disclose their calculation; in case of doubt, they do have to justify how much actual service—in euros—they have provided, because only this will be recognized by the court—if the legal requirements are met; if they’re lucky. Unfortunately, in recent years German courts tend to work towards a settlement; I guess that’s because every fool thinks he has to sue – which overloads all courts.
This is therefore the reason why we and many of our competitors no longer take the legal route. It makes no sense to chase bad money with good money; on the other hand, it encourages some contemporaries’ mentality to keep a little more and a little more of the pie. Look around this forum and you’ll have to agree with me; the latest example of “sunny tempers” is the question why the user has to pay his architect. No, of course not, the architect’s delivered service doesn’t have to be paid for… That also answers your unspoken question about the black sheep: “Like always attracts like” – the global market is prepared for that as well.
Best regards