Absurd what is being told here. You might be able to withhold 500 to 1,000 EUR, but not the entire amount. If you withheld everything, you would no longer be allowed to use the rooms. Because withholding everything is only possible if the defect excludes usability. I also cannot completely refuse the final payment to a house builder because they plastered the base in the wrong color, but the plaster was applied professionally correctly. With this behavior, the judge in a potential lawsuit stands directly on the tiler's side in the first minute and you have lost.