Fortunately, I haven't paid anything yet. Now he has the opportunity to continue looking for a constructive solution with me, which I have offered him. Instead, he insists that his work is completely within the tolerances and threatens with his "dunning department." Unfortunately, holding back 20% on a trade worth 1800 euros doesn’t help me if the railing rusts away in a few years and I have to look at that clumsy touch-up until then.
He also immediately forwarded me the emails in which he was supposed to have arranged an appointment with me. None of them were sent to me or my wife, only to our neighbor and the coordinating construction company. Also, there was no mention of an acceptance; it was only an announcement of when his repair work would take place.
By the way, my neighbors weren’t hit quite as hard because the defects are not as visible but rather on the house-facing edge of the handrail or further down. However, they also are not offered an acceptance appointment.
I’m going to find out now what options I have. So far, I have learned that an expert would cost about 400 euros and that the costs can be reclaimed from the craftsman in case of damage. Can anyone confirm this, and where would you look for such a person? I found a list at the IHK where they are listed by specialization. There is one in the field of welding technology, which I think fits best.