The supplier has incorrect meter numbers in the system - what to do?

Hmm, just because it took you three years, you don't have to laugh at others.

And as I said, in your case it is a special case that doesn't have to be accepted at all.

If the fairground operator does not fulfill his duties (which first needs to be clarified!) I would contact the bnetza.

I laughed at your use of the word "einfach" in connection with meter number assignment by the network operator. I have already experienced this with conventional meters as well – and as simple as it may objectively be, for the network operators it is apparently anything but easy.

If it were that simple, they would already have the correct numbers.

And as already written: the network operator must correct the meter assignment. The escalation instance of the BNetzA was new to me, thanks for that, maybe already a good help for kati.

If the grid operator/meter operator does not correct this quickly, I would actually try to register with another energy supplier using the meter numbers in the box.

Either Pfalzwerke will correct it once they receive the switch order (it should now be noted in the system that something is wrong here). If not, their rejection formally documents the error (and your desire to switch) ...

In any case, I would definitely place the order with the network operator by email. In the meantime (Thanks, Rotormotor) I have also found the complaint form at BNetzA, very interesting. It is always better to be able to refer to a written request. I have called x times but they simply wrote something different in the system than was discussed. It is simply better in writing.

Once again a circus... the municipal utilities initially apply the average for new customers. Because the provider doesn't know what you do in your house. There are people who heat their place to 24°C, some are fine with 21°C. And they also don’t know if you have 5 TVs running or none at all. What you overpay, you will get back...

Always calling it outrageous right away is outrageous.

The meter numbers should be correct, you will have to sort that out.

What posted is a completely different topic. So a cascade with virtual meter numbers has nothing to do with incorrect numbers in the system. If necessary, involve bnetza.

Is it possible that we have something like that too?
We have 2 meters and a photovoltaic system that supplies both storage, household, and heat pump. I don’t know exactly how it all runs together; I haven’t been able to reach the electrician yet. I didn’t even know that virtual meter numbers existed.

Maybe I scared the horses for no reason, and the numbers in the letter are actually correct after all?

Of course, I also understand that overpaid advance payments must be refunded.
From personal experience within the family, however, the refund process with this provider is not so simple. My sister has been chasing her large, four-digit refund for almost 2 years now. I don’t want to give Pfalzwerke an interest-free loan for several years as well. Therefore, I would like to avoid paying such high installments from the start.