Kramfors leather sofa cover, damaged coating

Hey Tobi,

what have you achieved now???

Regards Maverick1854

Has now ended well after all... In 3-4 weeks we will get a new Kramfors...

Sorry, I overlooked it in a hurry... Regards Maverick1854

We also have the same problem with the peeling Fräsig coating.

We bought the set in August 2007 in Vösendorf (Austria) at [die Fundgrube]. At that time, [die Fundgrube] was full of brand new, unused Kramfors Fräsig parts.

The sellers said there was a product change and therefore the series was being sold off.

After the coating also started to peel off with us, we went to Ikea a few days ago – but only received the offer of free disposal – we couldn’t believe it ourselves – but apparently the offer was serious.

There is no warranty on [Fundgrubenartikel], only 1 year statutory warranty and no goodwill options.

When I read here that the problem was already known for a long time at the time of our purchase, Ikea’s reaction really leaves a bad taste in my mouth. As positive as our experiences with Ikea had been so far – the impression has turned 180°...

I have to get in touch again after a long time.

After we asked about the chemical composition of the coating, IKEA suddenly agreed to replace the sofa. We agreed that we would receive the originally paid checkout price as a credit for a new couch - so in the end, we were still satisfied. Unfortunately, pretty much everything that could go wrong did go wrong during the exchange - here are the steps so far:

[List:264jfe49][*:264jfe49]1st attempt - delivery to the old address, even though the address was double-checked[/*:m:264jfe49]
[*:264jfe49]2nd attempt - shipping company comes with a pickup order, but without the goods[/*:m:264jfe49]
[*:264jfe49]3rd attempt - this time with a pickup receipt and delivery note - only the goods were forgotten[/*:m:264jfe49]
[*:264jfe49]4th attempt - couch is delivered, old couch taken away
But: 1 part of the couch is wrong (2-seater instead of connecting part on the right), the cover on the 2nd part is defective[/*:m:264jfe49]
[*:264jfe49]5th attempt - wrongly delivered part is exchanged, defective cover collected[/*:m:264jfe49]
[*:264jfe49]today call - the cover is no longer available

[/*:m:264jfe49][/List:u:264jfe49]