Kitchen order not possible

Hello fans, we started getting used to the idea of buying an Ikea kitchen 4 weeks ago. The measurement was taken. The planning was done in the Schwedenhaus with the help of the very friendly staff. Unfortunately, the kitchen cannot be ordered to this day because the software interface from the countertop program to the order processing does not work. We have been waiting for about 8 days for a message that the software error has been fixed. According to employees, the problem exists throughout Germany. That means no complete orders can be accepted. Strange, isn’t it??? Of course, I would like to take advantage of the 10% discount for Family-Card holders. But for that, the kitchen would have to be paid for by 15.09. This is of course not possible without an order. Has anyone heard of this problem? Thanks for your feedback. crluise

I have not heard anything about the problem itself yet. But if everything is clear so far and it only depends on the order including payment, I would have it put in writing that I will also receive this 10% promotional card afterwards. That would be my suggestion. You can't do anything about the fact that there is a technical problem. So, just go and get a (I would do it in writing) confirmation.

I know the problem - it affects not only Germany but also Austria and as far as I know only concerns the laminate countertops (everyone orders from the same supplier). Do it as Maverick said - go directly to customer service and get a written confirmation that the 10% is okay. Regards

Hi,

that's right. Strictly speaking, it's a software problem at the manufacturer. However, it should be fixed this week. The first sample plates have already been shipped; once they are approved, custom plates can be ordered for customers again.

What I don't understand, though, is that you can't order your kitchen(?) Basically, this is possible, and the countertop will then be sent to you free of charge afterward. So you can go to your EH and order your kitchen and of course get the 10% voucher. You will pay for the countertop upon delivery and then redeem the voucher for it at KuSe. If the software problem persists, it may happen that if you want the delivery as soon as possible, the countertop will simply come later than your kitchen. After all, these are two separate orders.

This is how it is handled if the countertop cannot be ordered: You buy the kitchen, pick it up or have it delivered through the store or the central warehouse. Then an offer for the custom countertop is created, including a drawing. You sign all of this. Your order is an offer but becomes a binding order as soon as the program works again since you have signed for it. Your Family number is noted on the offer, and ideally, the order number of your kitchen if the countertop does not exceed 150 euros. You go to the checkout, pay ONLY for the kitchen, and receive the 10% voucher for it. Upon delivery of the countertop, you pay for it, bring the binding offer and the invoice for it to the store. Please bring your Family card and the kitchen invoice for safety and present everything at KuSe; they can then verify if you actually bought the kitchen and countertop during the promotional period. Finally, the voucher will be issued to you. Done.

Therefore, please go to your EH and don't let yourself be fobbed off. As described above, it works and should actually be handled this way everywhere. It is a bit more work but should be less your problem.

NfU

Na.

PS: Please let me know how it went!

Good morning,

thank you for the answers.
According to IKEA, the kitchen order should only be placed complete with countertops, as otherwise something would certainly go wrong. Under no circumstances would they recommend an order without countertops, since it is a complete order with delivery and installation, and there would always be problems with split orders.
I was at Ikea last night after seeing the service number in my call list.

There they told me that the software error had been fixed since Tuesday. The colleague had already placed the order for the kitchen????????????????? I am going there again at 10:00 to ask how that is possible without me having confirmed the order? We parted ways last Thursday with the agreement that I would be called as soon as the error was fixed and we would go through the kitchen order together. Probably they only meant well. The 10% are also supposed to be applied upon delivery of the kitchen. At least, that is what I was told verbally. I will clarify the matter personally right away and get back to you.

Thank you for the helpful tips!
crluise

Hi, well at least there is movement in the matter.

I'm curious what will come out of it. ;)

Best regards

Na.