Is glass damage permissible in the form?

Complain in writing and transfer only partial payment.

And set a deadline! INAL

Hi, we had that too. A 3 cm long scratch on the middle pane of the triple glazing and a sand grain in another spot. Everything is allowed... we were shown the manufacturer's guidelines which state that up to 3 cm is permissible and enclosed sand grains are not considered defects. Apart from us, apparently no one notices, but we always look closely because we know where it is... annoying, but a new pane (which might again have these allowed "defects") is too expensive for us.

As said, as long as no payment has been made, you hold the upper hand. If you don't pay, they have to sue for the money. And there it will be judicially determined whether the pane really has to be accepted. The companies don't want that, so they prefer to replace it. Any guidelines from any companies are wishy-washy and very often not legally secure.

Hi, we had that too. A 3 cm long scratch on the middle pane of the triple glazing and a grain of sand elsewhere.

Grains of sand are something different. They are also allowed according to the "Guidelines for Glass Quality in Construction."

As for the scratch, it depends on where it is (i.e., in the edge area or on the surface), and whether it is a scratch or a hairline scratch.

Earlier, Bauexperte posted an excerpt from this guideline

Also an argument ... only not a very good one with a contract according to VOB ;)

Rhenish greetings

Why?

For your information: the case is being accompanied by a commissioned architect. That means everything is going its proper way here. I was only interested in practical experience with such shells and possibly relevant case law that might be known. Overall, it should be clear that the company only gets out clean by remedying the damage. Everything else costs more money in the end and damages the company's reputation. It is also questionable whether further tenders from the architect will then go to this company.

§ 13 VOB/B (1) The contractor must provide the client with his service at the time of acceptance free from material defects.

At TEUR 5, I cannot imagine that the window trade should be completely settled with this (If I am wrong, I apologize). That means it is probably an interim payment and not a final payment; you may reduce this, but not withhold it entirely.


I see this as by far the better means of pressure ;)

Rhenish greetings

It is the final payment. There are also further defects, which is why this amount was withheld in agreement with the architect.