IKEA Service Center - an outrage

Hello everyone,

short and sweet:
Purchase of a kitchen and a wardrobe in the store; the order form notes the number 06192 939999 for inquiries. Delivery takes place; the delivery note also lists the number 06192 939999 for inquiries.
Day 1: Two questions arise. Call to the service number. After a highly poorly structured menu navigation, after about 3 minutes at the point where the robotic lady tries to transfer to a human. Ring tone - music... After about 5 minutes in the waiting loop, the connection is simply cut off. Short wait and then the same procedure... Ring tone/music... after about 8 minutes the connection is cut off. Longer wait and then the same procedure... Ring tone/music... after about 7 minutes the connection is cut off. Last attempt, the same procedure... Ring tone/music... after about 10 minutes the connection is cut off.
Day 2: the same procedure... Ring tone/music... after about x minutes the connection is cut off.
Day 3: ...
Up to today I have not succeeded in getting in touch with the service center by phone. Again and again, after a few minutes of beeping etc. from Ikea, the connection is cut off. An outrage par excellence. IKEA SHOULD REMOVE THE WORD SERVICE FROM ITS VOCABULARY. An absolute no-go. First and last purchase on my part.

I agree, the central service number is a total disaster. Although you eventually get through after a long wait, for example, I was promised a callback from a specific Ikea on January 6th for the near future (after all, regarding a major matter), and I am still waiting for it today.

Fortunately, I have since been to that Ikea and dealt with a very nice and competent kitchen salesperson. I then received his Ikea email, and everything is running smoothly (hopefully continuing that way). After the experience with the central number in January, I wouldn't have ordered a kitchen without another means of contact.

Anyone buying something larger, like a kitchen for example, should insist on another contact option. However, that is precisely Ikea's concept: to limit service to a minimum – otherwise, everything would probably be a bit more expensive.

There is really nothing to sugarcoat. IKEA says they are working on increasing capacity, but the problem with telephone accessibility has existed for at least 2 years. Last week I was on hold for about 20 minutes, but it has never happened so far that the connection was dropped. I don't know if it makes any difference, I have always called from a landline.

I actually wanted to redecorate my study. Actually. Then after the experiences here (and in another thread) I am discharged cured. Thanks, I don’t have to put up with that. Better a bit more expensive, but easier on the nerves.