Delivery difficulties KROKTORP

  • Erstellt am 2015-05-22 19:59:59

Birte

2015-05-22 19:59:59
  • #1
Juliette, did you get all the fronts without any problems? My nightmare continues, today I was told that the Kroktorp should not have been ordered anymore, even though I was told back then it was no problem, they would remain available, just not as a takeaway item. Today it was said that I will not get individual fronts anymore!! I am fed up
 

Juliette W

2015-05-23 09:57:54
  • #2
Everything arrived without any problems, Birte. But as I said, I already ordered the kitchen on February 21. I got the Hishult handles myself because at that time the predecessors of Hishult were no longer orderable and the new Hishult still weren't. And we then chose completely different knobs.

Sorry that you are having such problems with your order.
 

Birte

2015-05-23 23:03:18
  • #3
Thank you.. yes, slowly I start to believe this is all a bad joke.. Today at least Ikea Frankfurt ordered the missing door front from Essen for me. I am still missing 4 drawer fronts 20x60.. I'm already considering whether to take one 40 and four 10 drawer fronts instead of the three 20 ones.. but I don't really like the narrow fronts... But maybe I should order everything online as a precaution while it's still possible, I can always return it later. I was actually advised to order the missing parts through an acquaintance in Switzerland
 

Birte

2015-05-25 09:58:54
  • #4
Thanks for rescheduling

I will keep you updated, yesterday I ordered the fronts to a friend in Switzerland, paid with a credit card also belonging to a friend because I don’t have the Securecode for mine
I hope everything works out, also, I ordered Plan B the day before yesterday (40 and 10 fronts instead of the 20) here in Germany at Ikea...

I will report how things proceed and would be happy if perhaps other affected people also get in touch..

Have a nice Whit Monday!
 

sashr76

2015-05-28 13:19:04
  • #5
Hello,

I was just at IKEA Cologne Butzweilerhof. (I have already purchased my induction cooktop Högvärdig there. They have a 20% promotion on selected items until 06.06.) I asked there about the kitchen front HITTARP, when it would be available in Germany.

The IKEA employee said it would be ready in August.
 

Birte

2015-06-02 15:22:00
  • #6
There is news about my missing fronts...

I ordered four pieces via Switzerland, they were delivered there today and will be brought to me in Germany in mid-June.
I also complained about the whole thing via Facebook PM, they made a great effort, and I received a call from Ikea Hanau saying that exactly 5 drawer fronts were back in stock. Four of them were delivered to me today free of charge.
So far very pleasing... I just have 4 fronts too many, but returning them is always possible.

Another problem is the missing 40x80 door for the sink base cabinet. This was supposed to come from Essen, it was requested from Nieder Eschbach 10 days ago. Unfortunately, the stock in Essen was an inventory error... they don’t have any left. The request was forwarded to Hamburg according to the Service Center, now they are waiting for a response... direct inquiries are apparently not possible, as they have their own service center and are completely autonomous.

If I had known that, I would have ordered the door from Switzerland as well... you’re always wiser afterwards...

I am now considering whether to use a 40 x 60 door and a 40 x 20 drawer front instead of the 40 x 80 door... is that possible? Both items are apparently still available online in Germany...
 

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