Is the window installer hired directly by you? If yes, you can basically try it that way first. However, a lot depends on what exactly was commissioned. For example, if you simply ordered windows according to the offer, it might not be a defect. Because then you ordered very specific windows with certain guaranteed properties. If you hired a developer or general contractor, they will not come out because they owe a construction that complies with standards. But then they are also your contact person. If you planned with an architect (at least up to service phase 5, better service phases 6-7), and he did not point out/pay attention to the fact that the elements need corresponding insulation properties, it would be a planning error. It would be best if you obtain an expert who measures this with calibrated devices (he can also accurately convert at other AT which surface temperature is allowed there) and advises you on how to proceed. The problem is that if these are really only window elements, it is not easy to add insulation afterward. Then most likely both elements have to be replaced and then plastered again, etc. Neither the contractor nor the window installer will want to do that. They will therefore resist and downplay everything. An expert helps here who can discuss on equal footing.